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- Tasks: Coordinate customer services for a prestigious marina, managing tasks and communications.
- Company: Join Darthaven Marina, a beautiful 270 berth marina in the stunning South Hams countryside.
- Benefits: Enjoy a competitive salary, generous holidays, pension, branded clothing, and on-site parking.
- Why this job: Be part of a fast-paced team in a tranquil setting, contributing to exceptional customer service.
- Qualifications: Strong customer service skills, multitasking ability, and IT proficiency are essential; marine knowledge is a plus.
- Other info: Darthaven Marina values diversity and offers equal employment opportunities.
The predicted salary is between 26000 - 30000 £ per year.
Are you a highly organised, outgoing individual with excellent customer service skills, strong computer literacy and attention to detail? Could you thrive within a fast-paced team in a professional environment? We are currently looking for a Service Co-ordinator to join us on a full-time basis. This is a brilliant opportunity for an individual with a great customer focus to join our team providing services for some of the most prestigious boats available.
Darthaven Marina is located in the stunning South Hams countryside, surrounded by rolling hills and in a truly tranquil setting. Our impressive 270 berth marina and boatyard has grown over the past 30 years and we pride ourselves in the first-class service all our teams provide to our berth holders, visitors and customers.
What are the benefits?
- Salary of £26,000 - £30,000 dependent on experience
- Generous holiday entitlement
- Pension
- Branded company clothing
- Stunning working location
- On-site parking
Working in one of the South West's most beautiful settings, you will have the chance to contribute to the day-to-day running of the service side of our stunning marina.
What will I be doing?
As a Service Co-ordinator, you will be a key point of contact for our customers to access our in-house boat-lifting, engineering, electrical and shipwright services along with third-party agencies who work on our site. You will manage a wide range of duties, often with tight deadlines. You will take instructions from customers and colleagues, by telephone, email, and in-person. In doing this, you will need to prompt for all relevant information, giving guidance to our customers as necessary with the support of our technical teams. You will also liaise with third parties carrying out work on our behalf. You will raise works Instructions and produce estimates using Sage CRM, assign tasks to our teams, monitor progress of works all whilst keeping our customers informed in a professional manner throughout. You will handle customer card payments including taking deposits.
What do I need?
- The ability to multi-task and prioritise in a busy office environment
- Excellent customer service skills
- Strong communication, time management and IT skills
- An enthusiastic, flexible attitude
Knowledge of the marine industry and/or technical terminology would be beneficial, but not essential.
Webrecruit and Darthaven Marina are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're seeking your next challenge as a Service Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Service Co-ordinator in Dartmouth employer: Darthaven Marina
Contact Detail:
Darthaven Marina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Dartmouth
✨Tip Number 1
Familiarise yourself with the marine industry and its terminology. Even if you don't have direct experience, showing that you've done your homework can impress the hiring team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills in conversations or during interviews. Prepare specific examples of how you've successfully managed customer interactions in the past, especially in fast-paced environments.
✨Tip Number 3
Practice your multitasking abilities by simulating a busy office environment. You could set up scenarios where you manage multiple tasks at once, which will help you feel more prepared for the demands of the Service Co-ordinator role.
✨Tip Number 4
Network with professionals in the marine industry or related fields. Attend local events or join online forums to connect with others who might provide insights or even referrals for the position at Darthaven Marina.
We think you need these skills to ace Service Co-ordinator in Dartmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills, organisational abilities, and any relevant experience in a fast-paced environment. Use specific examples that demonstrate your attention to detail and computer literacy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the marine industry, if applicable, and explain how your skills align with the responsibilities of a Service Co-ordinator.
Highlight Relevant Skills: In your application, emphasise your ability to multi-task, prioritise tasks, and communicate effectively. These are key skills for the role, so provide examples of how you've successfully used them in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Co-ordinator position.
How to prepare for a job interview at Darthaven Marina
✨Showcase Your Organisational Skills
As a Service Co-ordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritised tasks and met tight deadlines.
✨Highlight Customer Service Experience
This role requires excellent customer service skills. Be ready to discuss specific instances where you provided outstanding service, resolved customer issues, or went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Technical Terminology
While knowledge of the marine industry isn't essential, having a basic understanding of relevant terminology can set you apart. Research common terms related to boat services and engineering to show your enthusiasm for the role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle communication with customers and third-party agencies.
