At a Glance
- Tasks: Greet customers, manage requests, and support the Service Team in a fast-paced environment.
- Company: Join the friendly team at Darthaven Marina & Services, established since 1975.
- Benefits: Enjoy generous holidays, branded clothing, stunning views, and on-site parking.
- Other info: Great opportunity for career growth in the maritime industry.
- Why this job: Be part of a dynamic team and enhance your customer service skills in a unique setting.
- Qualifications: Strong communication, multitasking abilities, and basic IT skills are essential.
The predicted salary is between 26000 - 30000 £ per year.
Join to apply for the Service Receptionist role at Darthaven Marina & Services (est. 1975). Are you a highly organised, outgoing individual with excellent customer service skills, strong computer literacy and attention to detail? Could you thrive within a fast-paced team in a professional environment? If so, read on.
Pay range: Salary of £26,000 - £30,000 dependent on experience. Pay is based on skills and experience.
Benefits:
- Generous holiday entitlement
- Branded company clothing
- Stunning working location
- On-site parking
About the role: As a Service Receptionist, you will politely greet and assist our service customers and support the Service Team, who manage a wide range of duties with tight deadlines. You will triage customer requests in person, over the telephone and by email, record relevant information and route requests to the appropriate service colleague, distributing work evenly across the team and gaining an awareness of the Service Coordinator role. Using Sage CRM, you will raise accurate work instructions, produce high-quality estimates and raise customer invoices. You will keep customers informed in person, by phone and email in a professional manner. You will handle customer card payments, including taking deposits, and liaise with other teams such as the Quayside Lifting Team to ensure the process is handled effectively. You will also be responsible for the smooth handling of administrative tasks, including the Winter Lay-up process, which involves administering works requests for approximately 200 customers.
Key responsibilities:
- Greet and assist customers and colleagues with professionalism and courtesy.
- Triage and record customer requests accurately.
- Distribute service requests across the team.
- Maintain accurate records and estimates in Sage CRM.
- Process card payments and liaise with relevant teams.
- Manage specific administrative tasks such as Winter Lay-up.
Requirements:
- The ability to multitask and prioritise in a busy office environment.
- Strong communication, time-management and IT skills.
- Knowledge of the marine industry and/or technical terminology is beneficial but not essential.
Employment type: Full-time
Job function: Administrative
Webrecruit and Darthaven Marina are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you’re seeking your next challenge as a Service Receptionist, please apply via the button shown.
Service Receptionist employer: Darthaven Marina & Services (est. 1975)
Darthaven Marina & Services is an exceptional employer, offering a vibrant work culture where teamwork and customer service thrive in the stunning surroundings of Kingswear. With competitive salaries and extensive training opportunities, we are dedicated to fostering employee growth and ensuring that our team members feel valued and engaged in their roles within the boating industry.
Contact Details:
Darthaven Marina & Services (est. 1975) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Darthaven Marina & Services. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of examples from your past experiences where you’ve gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment, it’s crucial to juggle multiple tasks. Prepare to discuss how you manage your time and prioritise tasks effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Service Receptionist
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Service Receptionist, being organised is key! Make sure your application highlights your ability to multitask and prioritise. Share examples of how you've managed busy environments before – it’ll show us you can handle the fast-paced nature of the role.
Customer Service is King:We love candidates who shine in customer service! In your application, mention any experience you have in greeting and assisting customers. A friendly tone and professional attitude are what we’re looking for, so let that personality come through!
Get Familiar with Sage CRM:If you’ve got experience with Sage CRM or similar software, make sure to mention it! If not, don’t sweat it – just express your willingness to learn. We appreciate tech-savvy individuals who can pick up new systems quickly.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Darthaven Marina & Services!
How to prepare for a job interview at Darthaven Marina & Services (est. 1975)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Receptionist role. Familiarise yourself with the key responsibilities like greeting customers, triaging requests, and using Sage CRM. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you handled difficult customers or went above and beyond to meet their needs. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Your IT Skills
As a Service Receptionist, you'll need strong computer literacy. If you're not already familiar with Sage CRM, consider watching some tutorials or reading up on it. Being able to discuss your tech skills will give you an edge and show that you're ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the team dynamics, the Winter Lay-up process, or how they measure success in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
