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- Tasks: Greet customers, manage requests, and support the Service Team in a busy marina environment.
- Company: Darthaven Marina, a stunning location with a focus on first-class customer service.
- Benefits: Competitive salary, generous holiday, pension, branded clothing, and on-site parking.
- Why this job: Join a vibrant team in a beautiful setting while enhancing your customer service skills.
- Qualifications: Strong multitasking, communication, and IT skills; customer service experience preferred.
- Other info: Equal opportunities employer committed to diversity and inclusion.
The predicted salary is between 22600 - 27400 £ per year.
Are you a highly organised, outgoing individual with excellent customer service skills, strong computer literacy and attention to detail? Could you thrive within a fast-paced team in a professional environment? If so, read on.
Darthaven Marina is located in the stunning South Hams countryside, surrounded by rolling hills and in a truly tranquil setting. Our impressive 270 berth marina and boatyard has grown over the past 30 years, and we pride ourselves in the first-class service all our teams provide to our berth holders, visitors and customers. You will be working with our teams of Marine Engineers, Marine Electricians, Shipwrights and our Quayside Lifting team.
We’re currently looking for a Service Receptionist to join us on a full-time basis.
What are the benefits?
- Salary of £26,000 - £30,000 dependent on experience
- Generous holiday entitlement
- Pension
- Branded company clothing
- Stunning working location
- On-site parking
This is a brilliant opportunity for an individual with a great customer focus to join our team, providing services for some of the most prestigious boats available. Working in one of the South West’s most beautiful settings, you will have the chance to contribute to the day-to-day running of our stunning marina while acting as a key point of contact for customers and staff.
What will I be doing?
As a Service Receptionist, you will politely greet and articulately assist our service customers and support our Service Team, who manage a wide range of duties, often with tight deadlines. You will triage customer requests in person, over the telephone and by email. You will prompt for and accurately record relevant information to enable you to efficiently take messages and route requests to the appropriate service colleague. You will distribute customer requests evenly across the Service Team and gain an awareness of the Service Coordinator role so you may support our team most effectively.
Using Sage CRM, you will support our Service Team by raising accurate works instructions, producing high-quality estimates and raising customer invoices. You will keep our customers regularly informed in person, by telephone and email and in a professional manner throughout. You will handle customer card payments, including taking deposits, often liaising with other teams, such as our Quayside Lifting Team, to ensure this process is handled effectively. You will also be responsible for the smooth handling of a number of specific administrative tasks over the course of the boating year, including our ‘Winter Lay-up’ process. This involves administering the works requests of approximately 200 customers, so utmost attention to detail is essential.
What do I need?
To join us as a Service Receptionist, you’ll need:
- The ability to multitask and prioritise in a busy office environment
- Excellent customer service skills
- Strong communication, time management and IT skills
- An enthusiastic, flexible attitude
Knowledge of the marine industry and/or technical terminology would be beneficial, but not essential.
Service Receptionist in Exeter employer: Darthaven Marina & Services (est. 1975)
Contact Detail:
Darthaven Marina & Services (est. 1975) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Receptionist in Exeter
✨Tip Number 1
Get to know the company before your interview! Research Darthaven Marina, its services, and the team you'll be working with. This will help you tailor your responses and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you might need to handle inquiries or complaints. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in a busy environment. This will demonstrate that you can thrive under pressure, just like the fast-paced setting at the marina.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at Darthaven Marina.
We think you need these skills to ace Service Receptionist in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: As a Service Receptionist, attention to detail is key! When writing your application, mention any experiences where your organisational skills made a difference. We love candidates who can juggle multiple tasks without missing a beat.
Use Clear and Professional Language: Your written application should reflect the professional environment we work in. Keep your language clear and concise, and avoid jargon unless it’s relevant to the role. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Darthaven Marina!
How to prepare for a job interview at Darthaven Marina & Services (est. 1975)
✨Know the Company Inside Out
Before your interview, take some time to research Darthaven Marina. Understand their services, values, and what makes them unique in the marine industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to providing top-notch service.
✨Practice Multitasking Scenarios
Given the busy nature of the role, practice how you would handle multiple tasks at once. You might be asked to triage customer requests while managing phone calls. Consider role-playing with a friend to simulate this scenario and improve your response time and efficiency.
✨Familiarise Yourself with Relevant Software
Since you'll be using Sage CRM, it’s beneficial to have a basic understanding of how it works. If you’re not familiar with it, look for online tutorials or guides. Being able to discuss your comfort level with technology during the interview can set you apart from other candidates.
