At a Glance
- Tasks: Lead a dynamic team to enhance housing services and improve tenant satisfaction.
- Company: Dartford Housing Services, committed to making a difference in the community.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to being the best Housing Landlord Service in Kent.
- Why this job: Make a real impact in housing management and customer service excellence.
- Qualifications: Experience in social housing and strong leadership skills required.
The predicted salary is between 32447 - 39657 £ per year.
Salary: £72,686 PA rising to £76,656 PA following 12 months satisfactory performance
Location: Kent
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week. Monday- Friday. Flexi time available.
DBS Check: Yes
Closing Date: 10/09/2026 at 23:59
Reference: DBC/HOTS26
Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. You will be experienced in all aspects of housing management and have knowledge of tenancy policy and legislation, dealing with anti-social behaviour, maximising income collection and engaging with residents. We are looking for a dynamic, enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment.
You will lead and manage twenty-four staff based within four functional teams (Estate Management, ASB, Rents and Resident Engagement) and play a key role in meeting and improving housing services in the borough as part of a wider Housing Services Management Team. You will be passionate about housing and customer service excellence and will be a significant contributor to our vision of being the best Housing Landlord Service in Kent.
Key areas of accountability and responsibility include:
- Managing a team of staff who deliver the day to day tenancy management service for the Council’s housing stock and traveller site
- Work closely with the other teams within the Housing Service to provide a comprehensive, cohesive and joined up service to residents and customers
- Liaising with other Council Departments, Kent Police, Kent County Council and other agencies to effectively deal with tenancy matters
- Leading and managing strategic housing projects such as Service Improvement and the Inspection by the Regulator of Social Housing
- Managing the Complaints process to conform with the Housing Ombudsman Complaints Handling Code and the Council’s Corporate Complaints policy
- To procure and monitor the service delivery and performance of external contractors specifically the providers of Estate Cleaning and Grounds Maintenance to improve the living environment
- Working with residents to promote involvement, scrutiny of services, satisfaction, social inclusion and well-being
- Have an innovative approach to public services, improving tenant satisfaction, meeting the requirements of the Regulator of Social Housing’s Consumer Standards and delivering the Council’s Corporate Plan
You must be able to demonstrate the following:
- Substantial experience of working in; and extensive working knowledge and skills of Social Housing
- Hold a relevant qualification in Housing i.e. Chartered Institute of Housing
- Experience of; and ability to manage, motivate and develop staff
- Confidence, enthusiasm and a flexible approach to work both autonomously and collaboratively
- Experience of setting up and managing strategic/operational projects
- Excellent administration skills, writing complex reports, accuracy and attention to detail
- Building and use of systems to monitor service delivery and performance, staff efficiency and performance, contractor monitoring, customer satisfaction and learning from complaints
- Proven ability to learn and utilise a range of IT systems
- Excellent written and oral communication skills
Head of Tenancy Services in London employer: Dartford Borough Council
As a Cleaner at the Civic Centre, you will join a supportive team environment where your contributions are valued and recognised. We offer comprehensive training to ensure you feel confident in your role, alongside flexible working arrangements that promote a healthy work-life balance. With opportunities for personal growth and development, this position is perfect for those seeking meaningful employment in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Tenancy Services in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Dartford Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Dartford Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Head of Tenancy Services in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Dartford Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Dartford Borough Council
✨Get to Know Public Sector Values
Before your interview with Dartford Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Dartford Borough Council.
