At a Glance
- Tasks: Support Housing Solutions Officers and manage temporary accommodation for those in need.
- Company: Dartford Housing Services, dedicated to making a difference in the community.
- Benefits: Opportunity to make a real impact and gain valuable experience in a supportive environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a passionate team and help vulnerable households find stability and support.
- Qualifications: Strong communication, organisational skills, and a willingness to learn.
The predicted salary is between 22950 - 28050 £ per year.
Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment.
To provide effective administrative, customer facing and casework support to the Housing Solutions Officers managing households accommodated in temporary accommodation under the council’s statutory homelessness duties. Duties and responsibilities will include:
- Support Housing Solutions Officers in managing households placed in temporary accommodation.
- Maintain accurate records of placements, accommodation details, occupancy and household circumstances. Complete all move in and move out admin for temporary accommodation placements.
- Assist with temporary accommodation moves, transfers and changes of accommodation placements including all necessary administrative support.
- Support with housing benefit claims and rent account monitoring for clients residing in temporary accommodation.
- Liaise with temporary accommodation providers regarding repairs, property condition, access, antisocial behaviour, occupancy issues and other accommodation matters, keeping up to date records and monitoring ongoing to ensure repairs are completed.
- Assist housing officers in gathering information and evidence relevant to homelessness cases.
- Monitor and manage accommodation services inbox, respond to telephone calls, emails and face to face enquiries professionally.
- Signpost or refer customers to relevant support services where appropriate.
- Ensure record keeping is up to date & accurate.
- Organise and manage housing officers' diaries, booking in temporary accommodation visits.
You must be able to demonstrate:
- Excellent numeracy, written, oral communication and organisational skills;
- Confidence, enthusiasm and a flexible approach;
- Excellent administration skills, accuracy and attention to detail;
- Good keyboard skills and the proven ability to learn and utilise new software;
- The ability to discuss sensitive issues with our customers calmly.
How to apply: Please complete your application by using the apply button below. Do not send your CV – only fully completed application forms will be accepted.
Housing Solutions Assistant in Kent employer: Dartford Borough Council
As a Cleaner at the Civic Centre, you will join a supportive team environment where your contributions are valued and recognised. We offer comprehensive training to ensure you feel confident in your role, alongside flexible working arrangements that promote a healthy work-life balance. With opportunities for personal growth and development, this position is perfect for those seeking meaningful employment in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Assistant in Kent
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Dartford Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Dartford Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Solutions Assistant in Kent
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Dartford Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Dartford Borough Council
✨Get to Know Public Sector Values
Before your interview with Dartford Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Dartford Borough Council.
