At a Glance
- Tasks: Provide essential support to the Community Safety Unit and help create safer communities.
- Company: Dartford Borough Council, dedicated to making a difference in the community.
- Benefits: Opportunity to make an impact, gain experience, and develop professional skills.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be the first point of contact and contribute to community safety initiatives.
- Qualifications: Organised, proactive, and customer-focused with GCSEs or equivalent.
The predicted salary is between 24000 - 28000 € per year.
Dartford Borough Council values its staff and in return offers them the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. We are looking for an organised, proactive and customer-focused individual to provide high quality business support to the Community Safety Unit and help us deliver a professional, responsive service that supports safer communities.
As the Community Safety Business Support Officer, you will act as the first point of contact for Community Safety mailboxes and telephone enquiries, triaging and resolving routine queries, and escalating sensitive or complex matters appropriately. You will help ensure responses meet service standards and deadlines, and that customers and partners receive a professional, timely service.
You will provide day-to-day administrative support to Community Safety Manager and Officers, including managing correspondence, maintaining workflows, and supporting the effective organisation of the team’s activities. This will include coordinating internal and external meetings, including multi-agency meetings: arranging venues/virtual meetings, preparing and circulating agendas and papers, taking accurate minutes, and maintaining action logs to support timely follow-up.
The role involves maintaining accurate, secure and auditable records (digital and paper), including scanning and filing, in line with records management and information governance requirements. You will handle sensitive information professionally and with discretion, including information relating to incidents, enforcement activity, victims and vulnerable individuals, ensuring confidentiality, data protection and safeguarding requirements are followed at all times.
You will use Microsoft 365 applications (including Outlook, Word, Excel, Teams and SharePoint) and relevant service systems to produce correspondence, documents, spreadsheets and routine reports to required timescales. You will input, update and quality-check data on relevant systems, collate statistics and performance information, and support service monitoring, reporting and decision-making.
You will also provide financial and procurement support, including raising purchase orders, receipting goods and services, processing invoices, maintaining budget trackers, and supporting recharges in line with the Council’s financial regulations. In addition, you will support delivery of community safety initiatives by coordinating administration for projects, campaigns, events and consultations (for example bookings, materials, attendance lists and evaluations), including practical logistical support as required.
You will also provide administrative support to the Dartford Town Against Crime Intelligence Manager, as required to support effective delivery of the scheme. You will be competent in a number of computer programs, primarily Microsoft, Outlook, Word and Excel, with the ability to quickly learn new systems and software. You will be educated to at least ‘GCSE’ standard or equivalent.
Community Safety Business Support Officer in Kent employer: Dartford Borough Council
Dartford Borough Council is an exceptional employer that prioritises the well-being and development of its staff, offering a fulfilling opportunity to contribute to community safety and make a tangible impact. With a supportive work culture that values teamwork and professional growth, employees benefit from comprehensive training, flexible working arrangements, and the chance to engage in meaningful initiatives that enhance local safety. Located in Dartford, this role provides a unique opportunity to work closely with diverse stakeholders while enjoying a collaborative environment dedicated to public service.
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Business Support Officer in Kent
✨Tip Number 1
Get to know the Community Safety Unit! Research their recent projects and initiatives. This will not only help you understand their work better but also give you some great talking points during interviews.
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to be clear and professional. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a mock agenda for a meeting or create a sample action log. Bring these along to your interview to demonstrate how you can support the team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dartford Borough Council team!
We think you need these skills to ace Community Safety Business Support Officer in Kent
Some tips for your application 🫡
Read the Job Description Carefully:Before you start filling out your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you understand the key responsibilities and requirements.
Be Specific in Your Responses:When answering the application questions, be as specific as possible. Use examples from your past experiences that highlight your organisational skills and customer-focused approach. We love seeing real-life scenarios that demonstrate your abilities!
Show Your Enthusiasm:Let your passion for community safety shine through in your application. We’re looking for someone who genuinely cares about making a difference, so don’t hold back on expressing why this role excites you and how you can contribute to our mission.
Double-Check Before Submitting:Before you hit that submit button, give your application a thorough once-over. Check for any typos or errors, and ensure all sections are completed. A polished application shows us you’re detail-oriented and serious about the role!
How to prepare for a job interview at Dartford Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Community Safety Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing correspondence and coordinating meetings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met, as this will highlight your proactive approach.
✨Demonstrate Customer Focus
As the first point of contact for enquiries, it's crucial to show that you can provide excellent customer service. Think of specific instances where you've resolved queries or handled sensitive information professionally. This will illustrate your ability to maintain a high standard of service and support safer communities.
✨Familiarise Yourself with Microsoft 365
Since you'll be using Microsoft 365 applications daily, brush up on your skills with Outlook, Word, Excel, and Teams. If possible, practice creating documents, spreadsheets, and reports. Being able to confidently discuss your proficiency with these tools will give you an edge during the interview.
