At a Glance
- Tasks: Support the Housing Finance team with admin tasks and customer service excellence.
- Company: Dartford Housing Service, dedicated to making a difference in the community.
- Benefits: Opportunity to make a real impact and feel accomplished every day.
- Other info: Flexible, dynamic role with a focus on teamwork and communication.
- Why this job: Join a passionate team and develop your skills in a busy, rewarding environment.
- Qualifications: Previous office admin experience and strong IT skills required.
The predicted salary is between 24000 - 27000 £ per year.
Dartford Housing Service values its staff and in return offers them the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. Previous office administration, or comparable, experience is required for this role. You’ll be caring, enthusiastic, IT literate and exceptionally organised, looking for a challenging role in a busy environment. You will be passionate about customer service excellence and will be responsible for a range of duties including (but not limited to) contractor payments, community centre hire, direct debit processing, former tenant arrears collection, raising PO’s, taking minutes, raising adjustments to the housing system and providing general admin support to the Housing Scheme & Finance Manager, the Senior Housing Scheme & Finance Officer and other members of the Housing Scheme & Finance Team.
You must be able to demonstrate the following:
- Computer literacy (including a good working knowledge of Microsoft Excel and Word)
- An ability to pick up and understand new software systems
- The ability to discuss sensitive issues tactfully and calmly
- Excellent organisational and numeracy skills
- Confidence, enthusiasm, efficiency and a flexible approach
- Excellent administration skills, accuracy and attention to detail
- A proven ability to learn, and a willingness to utilise new ideas and different ways of working
- Good customer care skills
- Excellent communication skills
- Team player
You will be passionate about accuracy, team working, deadlines and quality standards, and will be expected to establish and maintain effective communication with both internal & external customers and colleagues in the wider housing team.
How to apply: Please complete your application by using the apply button below. Do not send your CV – only fully completed application forms will be accepted.
Admin Assistant (Housing Finance) in Kent employer: Dartford Borough Council
As a Cleaner at the Civic Centre, you will join a supportive team environment where your contributions are valued and recognised. We offer comprehensive training to ensure you feel confident in your role, alongside flexible working arrangements that promote a healthy work-life balance. With opportunities for personal growth and development, this position is perfect for those seeking meaningful employment in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant (Housing Finance) in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dartford Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dartford Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant (Housing Finance) in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dartford Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Dartford Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dartford Borough Council!
How to prepare for a job interview at Dartford Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
