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- Tasks: Support older tenants in sheltered housing, manage properties, and ensure their independence.
- Company: Join Dartford Borough Council's dedicated Housing Scheme & Finance team.
- Benefits: Enjoy remote work flexibility and receive full training for your role.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Strong communication, IT literacy, and self-motivation are key; driving license required.
- Other info: Participate in emergency standby duty and gain experience in housing management.
The predicted salary is between 28800 - 43200 £ per year.
Are you up for a challenge? We are looking for an enthusiastic, IT literate, motivated individual to work as a Housing Scheme Officer within our Housing Scheme & Finance team. This is an exciting opportunity, working in a specialist intensive housing management team which is responsible for delivering a comprehensive customer centred enhanced housing management support service through its day to day management of Dartford Borough Council’s sheltered properties for older people. Please note that this is a remote worker role, based in and around Dartford’s sheltered housing schemes, and so efficient use of your time is essential to successfully achieve the many and varied tasks you will be responsible for throughout the day.
Previous experience in a similar role is desirable, as is an in-depth understanding of safeguarding issues, but full training will be provided to the successful applicant. Other key duties include signposting tenants to support services and helping tenants to maintain their independence. Managing low level anti-social behaviour from a variety of sources (not just the occupants of the building) is also an essential part of this role, as well as undertaking property management inspections and assisting with rent arrears recovery. You must be a good communicator who is able to plan and deliver your own agreed work programme, whilst working with and supporting your team colleagues.
You must be able to evidence the following skills and experience:
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Efficient administration and exceptional organisation;
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Self-motivation;
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Excellent communication, both written and orally;
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Health & safety management within a communal living setting;
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An understanding of Data Protection (GDPR) in a confidential working environment;
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Confidence, enthusiasm, empathy and a flexible approach;
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IT literacy, including Microsoft and Housing Management systems;
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Participation in the out of hours Emergency Standby Call Out Duty Rota (mandatory).
A full driving licence and access to your own car is required for this post.
Housing Scheme Officer employer: Dartford Borough Council
Contact Detail:
Dartford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Scheme Officer
✨Tip Number 1
Familiarize yourself with Dartford Borough Council's sheltered housing schemes. Understanding the specific needs and challenges faced by older residents will help you demonstrate your commitment to providing excellent customer-centered support during the interview.
✨Tip Number 2
Brush up on your knowledge of safeguarding issues and health & safety management in communal living settings. Being able to discuss these topics confidently will show that you are prepared for the responsibilities of the role.
✨Tip Number 3
Highlight your IT skills, especially with Microsoft and Housing Management systems. Be ready to provide examples of how you've used technology to improve efficiency or communication in previous roles.
✨Tip Number 4
Prepare to discuss your experience with managing low-level anti-social behavior. Think of specific situations where you successfully resolved conflicts or supported tenants in maintaining their independence.
We think you need these skills to ace Housing Scheme Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housing Scheme Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in housing management or a similar role, make sure to emphasize this in your CV and cover letter. Provide specific examples of how you've managed tenant relationships or dealt with anti-social behavior.
Showcase Your Skills: Demonstrate your IT literacy and organizational skills in your application. Mention any relevant software or systems you are familiar with, especially those related to housing management.
Communicate Effectively: Since excellent communication is crucial for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your enthusiasm for the position and your ability to support tenants effectively.
How to prepare for a job interview at Dartford Borough Council
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to work with Dartford Borough Council's sheltered properties. Highlight your motivation to support older people and your commitment to delivering excellent customer service.
✨Demonstrate IT Literacy
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft and Housing Management systems. You might want to mention specific software you’ve used and how it has helped you in previous roles.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've successfully communicated with tenants or team members in the past.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle low-level anti-social behavior and safeguarding issues. Think of scenarios from your past experiences where you successfully managed similar situations and be ready to share those stories.
