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- Tasks: Be the go-to person for residents during housing maintenance projects and ensure their voices are heard.
- Company: Join Dartford Borough Council, dedicated to quality homes and community investment.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful community projects.
- Why this job: Make a real difference in people's lives while enhancing your communication and problem-solving skills.
- Qualifications: Experience with contractors and strong interpersonal skills are a must.
- Other info: Enjoy a collaborative work environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you a people-focused professional who thrives on building strong relationships in the community? Dartford Borough Council is seeking a Resident Liaison Officer to join our team. Dartford Borough Council have over 4000 social homes throughout the local area. With an established track record for maintaining quality homes, delivering new affordable housing and investing in local communities, this is an exciting opportunity to join the Council. Complementing our existing service, this role has been created to further establish our presence on site, working closely with residents to improve our service.
We are seeking a proactive and customer-focused candidate to join our Housing Maintenance team. This role is key to ensuring effective communication between residents, contractors, and the council during planned maintenance, repairs, and improvement works. The position offers the opportunity to work within a collaborative environment, develop your skills and contribute to achieving our service goals. You will act as the main point of contact for residents' formal complaints, providing clear information, resolving queries, and supporting them throughout the works process. You will also support contractors during major planned works, ensuring the customer’s voice is always heard.
If this sounds like the opportunity for you, please review the full job profile before applying.
Responsibilities- Serve as the primary liaison between residents and contractors during housing maintenance and improvement projects.
- Investigate and provide responses to Stage 1 complaints.
- Positively promote works completed successfully, utilising social media platforms.
- Provide timely updates and clear communication regarding schedules, access requirements, and progress.
- Address resident concerns promptly and professionally, ensuring issues are resolved effectively.
- Support vulnerable residents to ensure their needs are met during works.
- Maintain accurate records of communications, appointments, and feedback.
- Work collaboratively with contractors, surveyors, and internal teams to ensure smooth project delivery.
- Experience working with contractors and understanding of site processes.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a customer-first approach.
- Ability to manage multiple priorities and work under pressure.
- Experience in housing, as a resident liaison officer or customer facing role is desirable.
- Must hold a full UK driving licence and access to a vehicle for work.
This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
Resident Liaison Officer (Housing Maintenance) in Dartford employer: Dartford Borough Council
Contact Detail:
Dartford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Housing Maintenance) in Dartford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Dartford Borough Council. Check out their social media and website to see how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at talking to people. Try role-playing common scenarios with a friend or family member to get comfortable with addressing resident concerns and resolving issues on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved conflicts or improved communication. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer (Housing Maintenance) in Dartford
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Resident Liaison Officer role is all about. Dive into the job description and pick out key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us why you're the perfect fit!
Show Your People Skills: Since this role is all about building relationships, don’t shy away from showcasing your interpersonal skills. Share examples of how you've effectively communicated with residents or resolved conflicts in the past. We want to see how you can connect with our community!
Be Clear and Concise: When it comes to your written application, clarity is key! Use straightforward language and keep your sentences short and to the point. This will make it easier for us to see your qualifications and understand your passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Dartford Borough Council
✨Know Your Community
Familiarise yourself with Dartford and its communities. Understand the demographics, key issues residents face, and how the council's housing initiatives impact them. This knowledge will help you connect with the interviewers and demonstrate your commitment to improving residents' lives.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Highlight your ability to resolve conflicts and provide clear information, as this will be crucial in the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a customer-facing role. Be ready to discuss how you approached these situations, what solutions you implemented, and the outcomes. This will show your proactive attitude and customer-first approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the council's current projects, community engagement strategies, or how they measure success in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.