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- Tasks: Support our veterinary team by caring for animals and managing reception duties.
- Company: Join Dart Vale, a welcoming and inclusive veterinary practice.
- Benefits: Competitive salary, generous leave, health benefits, and staff discounts.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in animal care while working with a passionate team.
- Qualifications: Strong communication skills and experience in animal welfare are essential.
The predicted salary is between 20800 - 25396 £ per year.
We have a fantastic opportunity for a Patient Care Assistant/Receptionist to join our team here at Dart Vale! You will work full time, permanent, 40 hours per week (shifts 7:30am-7pm) and weekends on a rota basis. As one of the foundations of an outstanding veterinary practice, you will support our team of qualified RVNs and Vets to provide outstanding care to our patients, working alongside a lovely team of people. The role will be a 50/50 split between PCA and Receptionist duties.
Responsibilities include:
- Animal handling
- Assisting vets and nurses in restraining animals for treatment
- Cleaning, walking and feeding patients
- General cleaning and maintenance duties
- Answering phone calls
- Reception cover
- Greeting clients
- Providing the highest standards of animal and customer care
What we're looking for:
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
- Resilient with the ability to cope with potentially distressing and emotional situations
- A positive attitude and excellent teamwork skills
- Experience in looking after animals in a veterinary environment would be desirable
What we can offer you:
- Salary will be in line with the UK National Minimum Wage £20,800 - £25,396
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
- Buy/sell up to an additional 4 weeks annual leave!
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Receptionist/Patient Care Assistant in Totnes employer: Dart Vale (Totnes)
Contact Detail:
Dart Vale (Totnes) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Patient Care Assistant in Totnes
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Dart Vale and its staff. Mentioning specific team members or values during your chat can show you’re genuinely interested and that you’ve done your homework.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in animal care and customer service, making you feel more confident when it’s time to shine.
✨Tip Number 3
Show your passion for animals! During the interview, share personal stories about your experiences with pets or any relevant volunteer work. This will highlight your empathy and commitment to animal welfare, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Receptionist/Patient Care Assistant in Totnes
Some tips for your application 🫡
Show Your Passion for Animal Care: When writing your application, let us see your love for animals shine through! Share any relevant experiences you have in animal welfare or veterinary environments to show that you're the perfect fit for our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to know how your excellent communication and customer service skills will help us provide outstanding care to our patients.
Be Honest and Authentic: Don’t be afraid to share your true self in your application. If you've faced challenges in previous roles, mention them and explain how you overcame them. We value resilience and a positive attitude!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Dart Vale (Totnes)
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Patient Care Assistant/Receptionist. Familiarise yourself with animal handling techniques and customer service skills that are crucial for the role. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Empathy
As this role involves dealing with both animals and their owners, demonstrating empathy is key. Prepare examples from your past experiences where you've shown compassion, whether it was in a veterinary setting or another customer service role. This will highlight your ability to handle emotional situations effectively.
✨Practice Common Interview Questions
Anticipate questions related to animal welfare, teamwork, and customer service. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers and make them more impactful.
✨Dress the Part
Even though the role is hands-on, first impressions matter! Dress smartly but comfortably for the interview. This shows that you respect the opportunity and are serious about joining the team. Plus, it sets a positive tone for your interaction with the interviewers.