Please Note: This is a fixed term 6 or 18 month contract
We are committed to providing as much notice as possible for working hours and will seek to balance business needs with employee wellbeing.
The Role
To provide coordination support for Rail Replacement Services (RRS) based at operating locations, minimising disruption to passengers as they transition from transport modes. Monitoring all operational elements to ensure they run smoothly and maintaining communication with RRS control staff to ensure they are informed of all pertinent information.
To provide excellent customer service during RRS operations. Ensuring effective and proactive communication with passengers to support them in completing the journey.
Role responsibilities
- Represent Transport for Wales (TfW) in a positive, professional, and approachable manner at all times.
- Provide excellent customer service by assisting passengers and delivering accurate, up-to-date travel information by clear announcements regarding service updates, departure times, and calling patterns when required. To develop a good working knowledge of the TfW network and local geography to assist passengers effectively.
- Supervise and coordinate the safe and timely movement of rail replacement buses and coaches at designated locations by communicating real-time updates, delays, or changes to control, station teams, and other relevant parties quickly and clearly.
- Champion safety by ensuring all actions and decisions align with TfW's safety protocols and standards.
Who we're looking for
- Strong customer service and communication skills
- Great attention to detail to ensure accurate service
- Strong decision-making skills
- A systematic approach to working
Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible. #LI-MS1
Benefits
Sylwch: contract am gyfnod penodol o 6 neu 18 yw hwn
Y Swydd
Darparu cymorth cydlynu ar gyfer Gwasanaethau Bysiau yn lle Trenau (RRS) mewn lleoliadau gweithredu, gan amharu cyn lleied â phosibl ar deithwyr wrth iddynt symud o ddulliau trafnidiaeth. Monitro'r holl elfennau gweithredol i sicrhau eu bod yn rhedeg yn esmwyth a pharhau i gyfathrebu â staff rheoli'r Gwasanaethau Bysiau yn lle Trenau i sicrhau eu bod yn cael gwybod am yr holl wybodaeth berthnasol.
Darparu gwasanaeth rhagorol i gwsmeriaid yn ystod gweithrediadau'r Gwasanaethau Bysiau yn lle Trenau. Sicrhau cyfathrebu effeithiol a rhagweithiol gyda theithwyr i'w cefnogi i orffen y daith.
Cyfrifoldebau'r swydd
- Cynrychioli Trafnidiaeth Cymru (TrC) mewn modd cadarnhaol, proffesiynol ac agos-atoch bob amser.
- Darparu gwasanaeth rhagorol i gwsmeriaid drwy gynorthwyo teithwyr a darparu gwybodaeth gywir a chyfredol am deithio drwy gyhoeddiadau clir ynghylch diweddariadau i wasanaethau, amseroedd gadael a phatrymau galw yn ôl yr angen. Datblygu gwybodaeth ymarferol dda am rwydwaith TrC a daearyddiaeth leol i helpu teithwyr yn effeithiol.
- Goruchwylio a chydlynu'r gwaith o symud bysiau a bysiau moethus a ddefnyddir yn lle trenau yn ddiogel ac yn amserol mewn lleoliadau dynodedig drwy gyfleu diweddariadau amser real, oedi, neu newidiadau i reolaeth, timau gorsafoedd, a phartïon perthnasol eraill yn gyflym ac yn glir.
- Hyrwyddo diogelwch drwy sicrhau bod yr holl gamau gweithredu a phenderfyniadau yn cyd-fynd â phrotocolau a safonau diogelwch TrC.
Am beth rydyn ni'n chwilio
- Sgiliau cadarn o ran gwasanaeth cwsmeriaid a chyfathrebu
- Sylw gwych i fanylion er mwyn sicrhau gwasanaeth cywir
- Sgiliau cadarn o ran gwneud penderfyniadau
- Dull systematig o weithio
Sgiliau Cymraeg
Er nad yw sgiliau Cymraeg yn hanfodol ar gyfer y swydd hon, byddent yn ychwanegiad gwych at eich cais.
Mae TrC yn cefnogi unrhyw un sydd eisiau dysgu Cymraeg neu wella ei sgiliau. Rydyn ni'n cynnig cyfleoedd dysgu ar-lein, cyrsiau ystafell ddosbarth, a chyllid i fynd ar gyrsiau yn y gymuned leol.
Cyfle Cyfartal
Rydyn ni'n newid y ffordd y mae'r diwydiant trafnidiaeth yn edrych. Drwy ddathlu a chroesawu gwahaniaethau, rydyn ni'n datblygu gweithlu sy'n cynrychioli Cymru. Mae angen i ni gael pobl ddawnus o bob cefndir a diwylliant i ddod i rannu eu safbwyntiau a'u profiadau. Mae timau amrywiol yn gwneud penderfyniadau gwell ac yn sbarduno arloesedd. Ymunwch â ni i drawsnewid y ffordd y mae Cymru'n teithio."
Pwy ydyn ni
Mae Trafnidiaeth Cymru yn newid y ffordd y mae Cymru'n teithio, gan sicrhau mai trafnidiaeth gynaliadwy yw'r dewis cyntaf. Rydyn ni'n datblygu rhwydwaith trafnidiaeth integredig aml-ddull o'r enw Rhwydwaith T, i'w gwneud hi'n haws i bobl deithio ar y trên, ar y bws, ar droed, ar olwynion ac ar feic.
Y camau nesaf
Edrychwch ar y Disgrifiad Swydd yn yr atodiad i gael rhagor o fanylion ac i gael gwybod sut mae gwneud cais. Os ydych chi'n awyddus i gael gwybod mwy am ein gwaith yng Nghymru, darllenwch yr Adroddiad Blynyddol.
Rydyn ni'n Arweinydd Hyderus o ran Anabledd. Rhowch wybod i ni am unrhyw addasiadau rhesymol y gallai fod eu hangen arnoch yn y broses recriwtio neu fel rhan o'r swydd os byddwch chi'n llwyddiannus.
Bydd yr hysbyseb hon yn cau am 23:59 ar y dyddiad cau uchod. Fodd bynnag, rydyn ni'n cadw'r hawl i wrthod derbyn mwy o geisiadau ar gyfer y swydd wag os bydd digon wedi dod i law. Felly, cyflwynwch eich cais cyn gynted â phosibl. #LI-MS1
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