Weekend Receptionist
Job Summary
Darnford Rose Care Home is looking for a friendly, organised and customer-focused Receptionist to join our team.
We can offer 15 hours per week (working weekends) and £12.90 per hour.
As the first point of contact for residents, families, visitors and healthcare professionals, you'll play a key role in creating a warm and welcoming environment while supporting the smooth day-to-day running of the home. This is a varied role that combines exceptional customer service with administration, coordination and occupancy support.
If you enjoy working with people and thrive in a busy environment, we'd love to hear from you.
About the Role
As our Receptionist, you will:
- Welcome residents, families, visitors and professionals in a friendly and professional manner.
- Answer and direct telephone calls, respond to enquiries and take accurate messages.
- Create a welcoming reception area that reflects the high standards of our home.
- Provide refreshments and assistance to visitors where appropriate.
- Support a range of administrative tasks, including filing, document management and maintaining accurate records.
- Assist with recruitment administration, including arranging interviews and pre-employment documentation.
- Maintain resident records, safety documentation and information packs.
- Coordinate post, deliveries, transport bookings and external appointments.
- Handle initial enquiries from prospective residents and support the admissions process, including show rounds where required.
- Update internal systems, including CRM and other administrative databases.
- Work closely with colleagues across the home to ensure a seamless experience for residents, families and visitors.
- Maintain confidentiality and comply with GDPR, Health & Safety and company policies at all times.
About You
We're looking for someone who:
- Has previous experience in a reception, administration or customer service role.
- Has excellent communication and interpersonal skills.
- Is organised, proactive and able to manage multiple priorities.
- Has strong IT skills, including Microsoft Office, and is confident learning new systems.
- Takes pride in delivering exceptional customer service.
- Is professional, approachable and able to build positive relationships with residents, families and colleagues.
- Maintains confidentiality and handles sensitive information with discretion.
- Has previous experience within a care home or healthcare environment (desirable).
- Holds a Business Administration qualification (desirable).
What We Offer
- Competitive salary.
- Paid training and ongoing professional development.
- Career progression opportunities across our growing organisation.
- Supportive and friendly team environment.
- Free uniform.
- Paid mandatory training.
- DBS fee refunded.
- Annual leave equivalent to 5.6 weeks (inclusive of Bank Holidays).
- Contributory pension scheme.
- Free on-site parking.
- Free Blue Light Card.
- Access to on-demand pay and savings through our financial wellbeing app.
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