Level 3 Reception and Administration Apprentice

Clifton Court Medical Centre is seeking a motivated and professional Business Administrator Apprentice. The candidate will develop skills in healthcare administration, patient communication, record management and business support while working towards a Level 3 Business Administrator apprenticeship.

Wage: £15,600 for your first year, then could increase depending on your age.

Hours: Monday - Friday: Various shift patterns of 8:00am-4:00pm, 9:00am-5:00pm or 10:00am-6:00pm. 37 hours 30 minutes a week.

Duration: 1 year 6 months.

The Reception and Administration Apprentice will support the day-to-day administrative and reception functions of Clifton Court Medical Practice, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintaining accurate records, and ensuring patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

• Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner.
• Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff.
• Support appointment booking, cancellations, and patient registration processes using practice systems.
• Maintain accurate patient records and update information in line with NHS and practice procedures.
• Assist with processing repeat prescription requests and administrative correspondence.
• Manage incoming and outgoing emails, post, scanning, filing, and document management tasks.
• Support clinicians and administrative staff with routine administrative duties.
• Handle confidential patient information safely and in accordance with data protection requirements.
• Assist with processing referrals, test result communications, and other patient-related administration.
• Support the practice in maintaining accurate records and completing routine data entry activities.
• Help patients access online services, where appropriate, and provide guidance on practice procedures.
• Work collaboratively with colleagues to ensure the smooth running of reception and administrative services.

Skills & Experience Gained:

• Healthcare administration and patient services experience.
• Use of clinical and administrative IT systems.
• Professional communication with patients, clinicians, and external healthcare providers.
• Understanding of confidentiality, GDPR, and information governance within healthcare.
• Customer service and reception skills in a busy GP practice environment.
• Organisation, prioritisation, and time management skills.
• Experience maintaining accurate records and managing sensitive information.
• Understanding of NHS primary care services and healthcare administration processes.

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.

Where you'll work: Clifton Court Medical Practice, Victoria Road, Darlington, DL1 5JN.

Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements:

• GCSE in maths (grade 4+/ C+).
• Share if you have other relevant qualifications and industry experience.
• You will be required to attend our training centre in Darlington (DL1 1NG) and you will need to make your own way there for day release training.
• Appointment to this position will be subject to a satisfactory Standard DBS check.
• Part-time hours may be considered for the right candidate, subject to meeting apprenticeship funding and programme requirements.

About this employer: Clifton Court Medical Practice is located close to the centre of town and also has close links to the train station. We have around 12,000 patients and are a training practice, supporting trainee doctors and medical students on a regular basis. Successful completion could lead to full-time employment (subject to review).

The contact for this apprenticeship is: Graham Curry, graham.curry@Darlington.gov.uk, 07949845325.

The reference code for this apprenticeship is VAC2000059664.