Level 2 Reception and Administration Apprentice

Clifton Court Medical Centre is seeking a motivated and professional Business Administrator Apprentice. The candidate will develop skills in healthcare administration, patient communication, record management and business support while working towards a Level 2 Business Administrator apprenticeship.

Wage: £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices.

Hours: Monday - Friday: Various shift patterns of 8.00am - 4.00pm, 9.00am - 5.00pm or 10.00am - 6.00pm. 37 hours 30 minutes a week.

Duration: 1 year.

What you'll do at work: The Reception and Administration Apprentice will support the day-to-day administrative and reception functions of Clifton Court Medical Practice, helping to deliver an efficient, professional, and patient‑focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintaining accurate records, and ensuring patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

• Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner.
• Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff.
• Support appointment booking, cancellations, and patient registration processes using practice systems.
• Maintain accurate patient records and update information in line with NHS and practice procedures.
• Assist with processing repeat prescription requests and administrative correspondence.
• Manage incoming and outgoing emails, post, scanning, filing, and document management tasks.
• Support clinicians and administrative staff with routine administrative duties.
• Handle confidential patient information safely and in accordance with data protection requirements.
• Assist with processing referrals, test result communications, and other patient‑related administration.
• Support the practice in maintaining accurate records and completing routine data entry activities.
• Help patients access online services, where appropriate, and provide guidance on practice procedures.
• Work collaboratively with colleagues to ensure the smooth running of reception and administrative services.

Skills & Experience Gained:

• Healthcare administration and patient services experience.
• Use of clinical and administrative IT systems.
• Professional communication with patients, clinicians, and external healthcare providers.
• Understanding of confidentiality, GDPR, and information governance within healthcare.
• Customer service and reception skills in a busy GP practice environment.
• Organisation, prioritisation, and time management skills.
• Experience maintaining accurate records and managing sensitive information.
• Understanding of NHS primary care services and healthcare administration processes.

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient‑centred healthcare setting while working towards a nationally recognised qualification.

Where you'll work: CLIFTON COURT MEDICAL PRACTICE, VICTORIA ROAD, DARLINGTON, DL1 5JN.

Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.