Hours and Pay
Salary £27,274 - £27,709 per annum Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time
Job and Application details
Categories Admin/Secretarial/Customer Services
Directorate N/A Published Date 13/10/2026 Closing Date 21/10/2026
**RESTRICTED TO INTERNAL CANDIDATES ONLY**
Darlington Borough Council are looking to recruit a full tme Housing Contact Advisor to work in a busy team deailing with Housing Rent, Repair, Antisocial behaviour, Homelessness and Allocation queries via the telphone and by email.
As the first point of contact for our customers, you need to be able to work within a fast paced environment. You will deal with a wide range of customers and there is a lot to learn, however we can teach you the knowledge if you have excellent communication skills and are able to handle potentially difficult and conflict situations. You will also be able to maintain accurate records and have excellet attendtion to detail.
You should have approximately one year's experience of working with customers in a busy and challenging environment dealing with sometimes angry and/or vulnerable people
Experience of working within policies and procedures with the use of initiative to respond to situations is also essential.
You should be IT literate and capable of using MS Office and data management systems
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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Housing Contact Advisor employer: Darlington
Arcadia Darlington is an exceptional employer that offers a vibrant and dynamic work environment, perfect for those looking to kickstart their career in customer service. With hands-on training and support from experienced tutors, apprentices will gain valuable skills while working in a fun, fast-paced setting filled with exciting gaming attractions. The company fosters a culture of teamwork and inclusivity, ensuring that every employee has the opportunity to grow and thrive within the organisation.
