At a Glance
- Tasks: Support guests in a fun gaming environment while developing customer service skills.
- Company: Arcadia Darlington, a vibrant gaming and entertainment destination.
- Benefits: Earn £15,600 in your first year with potential pay increases and valuable training.
- Other info: Opportunity for full-time employment after apprenticeship completion.
- Why this job: Join a dynamic team and create memorable experiences for guests of all ages.
- Qualifications: GCSEs in maths required; customer care skills are a plus.
The predicted salary is between 15600 - 15600 £ per year.
Arcadia Darlington seeks a Customer Service Practitioner Level 2 Apprentice. Support guests across VR stations, racing sims, Xbox/PlayStation zones, Escape Rooms, parties and our Bar/Café. Learn great customer service, safety, teamwork and venue operations in a fun, fast‑paced setting.
Wage: £15,600 for your first year, then could increase depending on your age.
Hours: Shifts are scheduled during the following hours:
- Tuesday to Friday: 3:00pm to 10:30pm
- Saturday: 9:30am to 10:30pm
- Occasional Sunday shifts may be required to support private parties.
37 hours 30 minutes a week.
Duration: 1 year.
What you'll do at work:
- Welcoming customers and providing excellent customer service.
- Supporting guest check‑ins, issuing wristbands, and managing general guest flow.
- Assisting with arcade floor operations, including basic machine checks and resets.
- Serving drinks and snacks at the bar under supervision.
- Maintaining cleanliness and presentation of the bar, café and arcade areas.
- Supporting birthday parties and group bookings, including room setup and hosting.
- Assisting with queue management and time‑slot organisation.
- Helping set up and close down areas at the start and end of the day.
- Following all health & safety and safeguarding procedures.
- Helping guests navigate VR stations, simulators and gaming equipment.
- Ensuring a welcoming, safe and inclusive environment for guests of all ages.
Where you'll work: 84 Skinnergate, Darlington, DL3 7LX.
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Throughout the apprenticeship, you’ll be supported by experienced tutors with real‑world customer service and business experience. You’ll gain valuable hands‑on experience in the workplace, developing confidence as you support guests, handle enquiries, and contribute to the smooth running of the venue, while earning a nationally recognised qualification.
Requirements:
- GCSE in maths (grade 1+/G+).
- GCSE in maths (grade 4+/C+).
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Customer care skills, logical, creative, initiative, non-judgemental.
Other requirements: Training will be delivered at our training centre in Darlington (DL1 1NG) and you will need to make your own way there. Travel to and from the employer, based at 84 Skinnergate, Darlington DL3 7LX. Must be available for weekend work.
About this employer: Arcadia Darlington is a multi‑level gaming and entertainment destination bringing an entirely new leisure experience to the heart of the town. Spread across two vibrant buildings on Skinnergate and High Row, Arcadia offers an unmatched mix of attractions including virtual reality stations, free‑roam VR adventures, high‑spec racing simulators, sports simulators, retro arcade classics, and modern Xbox and PlayStation gaming zones.
Successful completion could lead to full‑time employment and further training.
The contact for this apprenticeship is: DARLINGTON BOROUGH COUNCIL, Graham Curry - Learning & Skills Darlington, graham.curry@Darlington.gov.uk, 07949845325.
The reference code for this apprenticeship is VAC2000049042.
Arcade Customer Service Level 2 Apprentice employer: Darlington
Arcadia Darlington is an exceptional employer that offers a vibrant and dynamic work environment, perfect for those looking to kickstart their career in customer service. With hands-on training and support from experienced tutors, apprentices will gain valuable skills while working in a fun, fast-paced setting filled with exciting gaming attractions. The company fosters a culture of teamwork and inclusivity, ensuring that every employee has the opportunity to grow and thrive within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Arcade Customer Service Level 2 Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Darlington.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Darlington. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Arcade Customer Service Level 2 Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Darlington.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Darlington and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Darlington
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Darlington. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Darlington will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
