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- Tasks: Provide tech support for laptops and tablets, helping students and staff solve issues.
- Company: Join a supportive technology department in a school district.
- Benefits: Base salary of $30,453 with opportunities for growth and development.
- Other info: Dynamic role with a focus on problem-solving and teamwork.
- Why this job: Make a difference by helping others with technology and enhancing their learning experience.
- Qualifications: High school diploma, customer-friendly attitude, and basic tech knowledge required.
The predicted salary is between 30453 - 30453 £ per year.
240-day position. Salary: $30,453 base salary (based on verified full-time experience and education). Location: District Office - Technology Department. FLSA Status: Non-Exempt.
Required Qualifications
- High School diploma or equivalent required.
- Customer friendly attitude, service oriented.
- Good self-management and problem solving skills.
- Working knowledge of computer operation and experience with Windows, Mac OS and iOS.
- Experience related to providing technical support for end users.
- Excellent attendance record.
- Ability to follow directions accurately.
- Strong personal accountability skills.
- A negative TB test result must be on file prior to starting work.
Job Goal
To provide support for laptops and tablets for students and staff at school level.
Performance Responsibilities
- Provide technical assistance and support for incoming queries and issues related to student issued computers and tablets.
- Respond to queries either in person, via email or over the phone.
- Ask questions to determine nature of problem.
- Walk those seeking help through problem-solving process.
- Follow up with students or staff to ensure issue has been resolved.
- Run reports to determine issues that continue to occur.
- Provide Level 1 support for students/staff; elevate to Level 2 (Network Administrators) if needed.
- Monitor work order system, currently Solar Winds, for tickets entered by students in assigned school.
- Maintain summary of work completed in the work order system.
- Manage repair process for any equipment that must be returned to a vendor including assurance of proper documentation and communication with student.
- Communicate with school personnel.
- Maintain comprehensive inventory list of assigned resources.
- Perform other duties as assigned.
Reporting
Responsible To: Executive Director of Technology.
Technology Help Desk Technician employer: Darlington County School District
Contact Detail:
Darlington County School District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Help Desk Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the District Office and its Technology Department. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be providing technical support, it’s crucial to demonstrate your ability to troubleshoot effectively. Consider running through common tech issues and how you would resolve them, so you can impress during the interview.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about helping others. Be ready to share examples of how you've successfully assisted users in the past, whether in person or over the phone. This will highlight your service-oriented attitude.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your candidacy. Plus, you’ll get a chance to explore more about the role and the team you could be joining!
We think you need these skills to ace Technology Help Desk Technician
Some tips for your application 🫡
Show Your Customer-Friendly Attitude: Make sure to highlight your customer service skills in your application. We want to see how you can bring a friendly and helpful vibe to the Technology Help Desk, so share any relevant experiences that showcase your service-oriented mindset.
Be Specific About Your Technical Skills: When detailing your experience with Windows, Mac OS, and iOS, be as specific as possible. We love to see candidates who can demonstrate their technical know-how, so mention any relevant tools or software you've used in the past.
Problem-Solving is Key: Since this role involves helping others troubleshoot issues, make sure to include examples of how you've successfully solved problems in the past. We’re looking for those strong self-management skills, so don’t hold back on sharing your strategies!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Darlington County School District
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Mac OS, and iOS. Be ready to discuss your experience with these systems and how you've provided technical support in the past. They’ll likely ask you about specific scenarios, so think of examples where you successfully resolved issues.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, be prepared to demonstrate your customer-friendly attitude. Think of times when you went above and beyond for a user or resolved a tricky situation. Highlight your service-oriented mindset during the interview.
✨Problem-Solving is Key
They'll want to see how you approach problem-solving. Prepare to walk them through your thought process when tackling tech issues. You might even get a hypothetical scenario during the interview, so practice explaining how you would diagnose and resolve a problem step-by-step.
✨Be Ready to Discuss Accountability
Personal accountability is crucial in this role. Be ready to share examples of how you've taken responsibility for your work and followed through on tasks. Mention any systems you’ve used to track your progress or manage your workload, as this shows you’re organised and reliable.