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- Tasks: Support the IT team, troubleshoot tech issues, and maintain college equipment.
- Company: Darlington College offers diverse courses and inspiring teaching for all learners.
- Benefits: Gain hands-on experience with potential for a long-term position after the apprenticeship.
- Why this job: Join a dynamic team, enhance your tech skills, and contribute to a vibrant college community.
- Qualifications: Must meet Level 3 Information Communication Technician Apprenticeship Standard.
- Other info: Working hours include one day per week dedicated to college study.
Here at Darlington College, we provide a wide variety of courses to suit the ambitions of every student. Whether you\’re leaving school, returning to education, enhancing your career, seeking training for your employees, or learning for fun, we have a course for you. Our state-of-the-art college offers varied learning experiences with inspiring teaching from experienced tutors.
Apprenticeship Opportunity: There may be a chance to secure a long-term position after successful completion of the apprenticeship.
IT Support Apprenticeship Responsibilities:
- Assist the IT Team as needed to ensure efficient operation.
- Support desktop computers running Windows, iOS, & Chrome OS.
- Support college-owned mobile devices, including laptops, tablets, and phones.
- Maintain up-to-date knowledge of computer equipment and assist with installations.
- Become proficient in various IT systems and processes.
- Respond to support calls and emails regarding technical issues.
- Manage daily tasks to meet service levels and proactive maintenance goals.
- Analyze, diagnose, and resolve hardware issues onsite, including offsite repairs.
- Document equipment failures, repairs, and installations.
- Tag and audit IT equipment to prevent damage or theft.
- Provide technical support for college events.
- Support college policies, procedures, and quality assurance, including health & safety policies.
- Perform additional duties as required by the Principal and Chief Executive.
Qualifications: Level 3 Information Communication Technician Apprenticeship Standard.
Location: Darlington College.
Working Hours: Monday – Thursday, 8.30am – 5.00pm; Friday, 8.30am – 4.30pm, with one day per week for college study.
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It Support Engineer Apprentice Level 3 employer: Darlington College
Contact Detail:
Darlington College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer Apprentice Level 3
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Darlington College. Research their current technology stack and any recent updates to ensure you can speak knowledgeably about how you would support their systems.
✨Tip Number 2
Network with current or former apprentices and staff at Darlington College. Engaging with them can provide valuable insights into the work culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for potential technical questions by practising common IT support scenarios. Being able to demonstrate your problem-solving skills in real-time will show your readiness for the role.
✨Tip Number 4
Show enthusiasm for learning and development during your interactions with us. Highlighting your eagerness to grow within the IT field can set you apart as a candidate who is not just looking for a job, but a career.
We think you need these skills to ace It Support Engineer Apprentice Level 3
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the IT Support Engineer Apprentice position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your education, any relevant experience, and technical skills. Highlight any previous IT support roles or coursework that aligns with the apprenticeship responsibilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and how it aligns with your career goals. Mention specific skills you possess that would benefit the IT team at Darlington College.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Darlington College
✨Research the College
Before your interview, take some time to learn about Darlington College. Understand their mission, values, and the courses they offer. This will help you tailor your answers and show genuine interest in the institution.
✨Know Your Technical Stuff
As an IT Support Engineer Apprentice, you'll need to demonstrate your knowledge of various operating systems like Windows, iOS, and Chrome OS. Brush up on common technical issues and solutions, as well as any relevant tools or software you might use.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical problems or support requests. Think of examples from your past experiences or hypothetical situations where you can showcase your problem-solving skills and ability to work under pressure.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, it's important to convey your eagerness to learn and grow within the role. Be ready to discuss how you plan to develop your skills and contribute to the IT team at Darlington College.
