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- Tasks: Deliver top-notch customer service and assist visitors at the College's reception.
- Company: A welcoming College focused on student success and community engagement.
- Benefits: Flexible hours, friendly environment, and opportunities to develop your skills.
- Other info: Perfect for students looking for part-time work during term time.
- Why this job: Be the friendly face of the College and help others find their path.
- Qualifications: Great communication skills and a passion for helping people.
The predicted salary is between 12 - 15 £ per hour.
The Evening Receptionist A & E will be responsible for providing high levels of customer service and accurate information to all potential and existing customers of the College.
Principle Accountabilities:
- Provide high quality, friendly customer service via telephone, face-to-face, and online whilst on Reception and effectively direct/signpost students and customers of the College to relevant services within the College.
- Provide accurate and comprehensive initial information to customers about curriculum courses and other College services.
- Ensure all visitors to the college are made to feel welcome and ensure their needs are met in a timely manner.
- Actively promote the College, its courses, and other services to the general public at both in-house and externally organised events such as open events.
- Take booking and payments for College Salon and Glasshouse Restaurant.
- Maintain a range of administrative systems and records relating to College customers.
- Use the computerised till and assist customers with payment.
- Comply with all relevant college policies, procedures and quality assurance systems.
- Undertake other duties commensurate with the grade of the post as required.
At all times deliver a professional approach in all aspects of work, treating all staff, students and the wider college community with respect.
Evening Receptionist, 12 hours per week, Tues/Wed/Thur, Permanent, Term Time Only employer: Darlington College
Contact Detail:
Darlington College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Receptionist, 12 hours per week, Tues/Wed/Thur, Permanent, Term Time Only
✨Tip Number 1
Make sure you know the College inside out! Familiarise yourself with the courses and services offered so you can provide accurate info to customers. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Whether it’s face-to-face or over the phone, being friendly and approachable is key. We recommend role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Network like a pro! Attend events at the College or in the community to meet potential colleagues and customers. Building connections can lead to job opportunities and valuable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there, making your job search easier.
We think you need these skills to ace Evening Receptionist, 12 hours per week, Tues/Wed/Thur, Permanent, Term Time Only
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you’ve made customers feel welcome and valued in previous roles, so share specific examples!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, especially around providing information and promoting services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Darlington College
✨Know Your Customer Service Basics
Since the role is all about providing high-quality customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond to help someone. This will show that you understand the importance of making visitors feel welcome.
✨Familiarise Yourself with the College's Offerings
Make sure you know the courses and services the College offers. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role. You might even want to prepare a few questions about specific courses to ask during the interview.
✨Practice Your Communication Skills
As an Evening Receptionist, you'll be communicating with a variety of people. Practise speaking clearly and confidently, whether it's face-to-face or over the phone. You could even do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Be sure to express your enthusiasm for working at the College and how you can contribute to its community. A positive attitude can go a long way in making a great impression!