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- Tasks: Deliver top-notch customer service and guide students through the admissions process.
- Company: A welcoming college focused on student success and community engagement.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a difference in students' lives by helping them navigate their educational journey.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a vibrant team and enjoy a dynamic work atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
The Admissions and Enquiries Assistant will be responsible for providing high levels of customer service and accurate information to all potential and existing customers of the College and to facilitate a fair and transparent, smooth and effective process of admission to College curriculum courses, from enquiry to enrolment. 2 Principle Accountabilities
- Provide high quality, friendly customer service via telephone, face-to-face, and online both whilst on Reception duty and within Student Services and effectively direct/signpost students and customers of the College to relevant services within the College.
- Provide accurate and comprehensive initial information to customers about curriculum courses and other College services. Ensure all visitors to the Student Services Centre are made to feel welcome and ensure their needs are met in a timely manner.
- Develop and maintain effective links with curriculum and business support departments to ensure a high degree of understanding in relation to the curriculum offer and other services of the College.
- Follow fair and transparent processes for the admission of students to College courses in line with the College Admissions Policy.
- Use the student records system for admissions to support student enquiries and application, from acknowledgement through to enrolment, in a fair and transparent manner that is supportive of all enquiries.
- Actively promote the College, its courses, and other services to the general public at events such as On Course To College, open events, year 10 taster days for school , enrolment events, community promotional events, etc.
- Develop, update and maintain accurate course information in a variety of formats.
- Maintain a range of administrative systems and records relating to College customers.
- Use the computerised till and assist customers with payment.
- Work flexibly and undertake evening and weekend working where required, such as evening enrolments throughout the year as needed.
- Comply with all relevant college policies, procedures and quality assurance systems.
- Undertake other duties commensurate with the grade of the post as required.
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Customer Services Assistant - 37 hpw employer: Darlington College
Contact Detail:
Darlington College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - 37 hpw
✨Tip Number 1
Get to know the College inside out! Familiarise yourself with the courses and services offered. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Services Assistant. The more comfortable you are with handling enquiries and providing information, the better you'll perform in real situations.
✨Tip Number 3
Network like a pro! Attend events related to the College and engage with staff and students. Building connections can lead to job opportunities and give you insights into the College culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to the College's mission.
We think you need these skills to ace Customer Services Assistant - 37 hpw
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to help customers, whether it's face-to-face or over the phone.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling enquiries or promoting services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Darlington College
✨Know Your Stuff
Make sure you’re familiar with the College’s curriculum and services. Research the courses offered and be ready to discuss how you can provide accurate information to potential students. This shows your commitment and helps you stand out.
✨Practice Your Customer Service Skills
Since this role is all about providing high-quality customer service, think of examples from your past experiences where you’ve excelled in this area. Be prepared to share these stories during the interview to demonstrate your ability to handle enquiries effectively.
✨Be Personable and Approachable
The Admissions and Enquiries Assistant needs to make visitors feel welcome. During the interview, show your friendly side! Smile, maintain eye contact, and engage with the interviewer as if they were a customer. This will highlight your suitability for the role.
✨Flexibility is Key
This position may require evening and weekend work, so be ready to discuss your availability. Show that you’re adaptable and willing to go the extra mile to support the College’s needs, which will impress the interviewers.
