Job Description
At Darlington Building Society, we believe in people helping people. We’re on the lookout for an enthusiastic, customer-focused Customer Service Consultant to join our Yarm branch. If you love building relationships, solving problems, and delivering outstanding service with a smile - we’d love to hear from you!
This is a 27.5 hour permanent position, working on a two-week rota:
- Monday to Friday
- Every other Saturday (with time off during the week where applicable)
Pro Rated Salary: £19,978.83
The Role
As the friendly face of our branch, you’ll be at the heart of our member experience. From everyday transactions to meaningful conversations about their financial goals, you’ll help create a welcoming, supportive environment where our customers feel valued.
What you’ll be doing:
- Delivering exceptional face-to-face customer service every day
- Supporting customers with transactions and account queries
- Promoting our products and services in a helpful, informative way
- Building strong, lasting relationships with our members
- Working as part of a close-knit, supportive team
We’re after someone who is:
- Passionate about delivering a brilliant customer experience
- A confident communicator with a positive, can-do attitude
- A natural team player who thrives in a people-first environment
- Comfortable handling cash and working in a fast-paced setting
- Keen to learn and develop within a supportive organisation
Previous customer service or retail experience is great- but your attitude and enthusiasm matter most!
What’s in it for you?
- Competitive salary
- Generous holiday allowance - including an additional ‘Birthday Holiday’
- Pension scheme
- MediCash health plan - helping you with everyday healthcare costs
- Employee discount platform -access to savings on shopping, travel, and more
- Learning and development opportunities
Why Darlington Building Society?
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our High Row Branch.
If you’re excited by the opportunity to grow your career while making a real difference, we’d love to hear from you. Please be aware that your application may be added to our ATS system for further processing.
If you wish to see our privacy notice please see below Privacy - Darlington Building Society
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Customer Service Consultant in Yarm employer: Darlington Building Society
At Darlington Building Society, we pride ourselves on being an excellent employer that values flexibility and work-life balance, offering hybrid working arrangements to suit your lifestyle. Our supportive culture encourages personal growth and development, with a strong focus on enhancing member experiences through innovative digital solutions. With competitive benefits including generous holiday allowances, a robust pension scheme, and health and wellbeing support, you'll find a rewarding environment where you can truly make an impact in the financial services sector.
Contact Details:
Darlington Building Society Recruitment Team
