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- Tasks: Lead a team to enhance customer outcomes and manage underwriting processes.
- Company: Join Darlington Building Society, an award-winning organization focused on community and customer support.
- Benefits: Enjoy a bonus scheme, pension contributions, health care plans, and flexible working options.
- Why this job: Be part of a supportive culture that values growth, well-being, and authentic contributions.
- Qualifications: 1+ years in underwriting management with strong analytical and stakeholder skills required.
- Other info: Hybrid work available; must attend the office at least twice a week.
The predicted salary is between 27000 - 63000 £ per year.
About the role:
Are you an experienced leader in underwriting, confident in driving change and improving processes? Are you passionate about supporting teams to deliver exceptional customer outcomes while staying aligned with regulatory requirements?
If so, we have an exciting opportunity for you!
We are looking for a Lending Support Manager to join our Underwriting Team. Reporting directly to the Head of Underwriting, this pivotal role supports the Underwriting Team Lead and Mortgage Support Lead, focusing on driving improvements, implementing changes, and managing a team of Lending Support Officers. With a manager’s mandate of up to £1 million, you’ll also maintain a hands-on approach to underwriting complex cases.
What you’ll do:
As a Lending Support Manager, you will:
• Lead and motivate a team of four Lending Support Officers to achieve excellent customer and business outcomes.
• Manage day-to-day work levels and ensure service levels are met, collaborating with other managers within the department.
• Support changes to processes and policies, ensuring they are effectively embedded within the team.
• Provide specialist technical advice to colleagues and customers on underwriting and lending matters.
• Oversee training and development for the Lending Support Officers, ensuring adherence to regulatory requirements and promoting continuous improvement.
• Develop and deliver management information, including lending performance, service levels, and quality oversight.
• Lead projects and process improvement initiatives, ensuring alignment with business goals and industry best practices.
• Maintain a strong control environment for credit, conduct, and fraud, ensuring risks are appropriately managed.
• Act as a stakeholder manager, working collaboratively with teams across the Society to implement changes and improvements.
We’re looking for people who:
• Have at least 1 year of experience managing an underwriting team, with a track record of leading and motivating others.
• Are confident in driving change, adapting policies, and implementing improvements that benefit both customers and the business.
• Have a strong understanding of mortgage underwriting policies and regulatory requirements.
• Possess excellent stakeholder management skills, able to work collaboratively across departments.
• Demonstrate strong analytical and decision-making skills, with the ability to present clear and well-justified recommendations.
• Thrive in a fast-paced environment, balancing multiple priorities effectively.
Why Join Our Team?
At our core, we believe in fostering an inclusive environment where everyone can thrive. We're dedicated to ensuring that our employees are compensated fairly for the valuable contributions they make, while also offering a comprehensive array of benefits to bolster both financial stability and overall well-being.
Darlington Building Society is more than just a workplace; it's a community where individuals are encouraged to bring their authentic selves to the table. We have a Passion for Talent and are committed to nurturing skills, knowledge, and providing opportunities for growth and advancement within the organization.
Through our Leadership Development Programs, we support our colleagues in developing the skills needed to lead confidently and effectively. Our strong focus on well-being extends beyond standard benefits, offering well-being forums and support groups to ensure that every team member feels heard, supported, and connected.
With our learning and development programs, we equip you with the tools and support necessary to excel in your career journey.
What we can offer you:
• Annual Bonus Scheme
• Performance Linked pay progression
• 10% Employee Contribution Pension Scheme
• 4 x Annual Salary Life Cover
• Minimum of 2 days for volunteering
• Employee benefits platform
• Health Care Cash Plan
• Enhanced Family Friendly Leave Entitlements
PLUS MANY MORE!!!
To find out more information please look at our Careers page
About our Society:
Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our High Row Branch.
Job Information
Location: Darlington, Hybrid working available (must be able to attend Head Office – Min two days a week)
Job Type: Full Time, Permanent (flexible working considered)
Salary: £45,116.70
Lending Support Manager employer: Darlington Building Society
Contact Detail:
Darlington Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Support Manager
✨Tip Number 1
Familiarize yourself with the specific underwriting policies and regulatory requirements mentioned in the job description. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during discussions.
✨Tip Number 2
Highlight your experience in leading and motivating teams, especially in a fast-paced environment. Be ready to share specific examples of how you've successfully driven change and improved processes in your previous roles.
✨Tip Number 3
Prepare to discuss your stakeholder management skills. Think of instances where you've collaborated across departments to implement changes or improvements, as this is crucial for the Lending Support Manager role.
✨Tip Number 4
Showcase your analytical and decision-making abilities by being ready to present clear recommendations based on data. This will be key in demonstrating your capability to oversee lending performance and quality oversight.
We think you need these skills to ace Lending Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing underwriting teams and driving process improvements. Use specific examples that demonstrate your leadership skills and ability to achieve excellent customer outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting teams and improving processes. Mention how your background aligns with the role's requirements, particularly your understanding of mortgage underwriting policies and regulatory compliance.
Showcase Stakeholder Management Skills: Provide examples in your application that illustrate your strong stakeholder management skills. Highlight instances where you collaborated across departments to implement changes or improvements.
Demonstrate Analytical Skills: Include specific examples of how you've used analytical and decision-making skills in previous roles. This could involve presenting clear recommendations based on data analysis or leading projects that required critical thinking.
How to prepare for a job interview at Darlington Building Society
✨Show Your Leadership Skills
As a Lending Support Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and the strategies you used to achieve excellent outcomes.
✨Demonstrate Change Management Experience
The role requires driving change and improving processes. Share specific examples of how you've successfully implemented changes in past roles, focusing on the impact these changes had on customer satisfaction and business performance.
✨Understand Regulatory Requirements
A strong understanding of mortgage underwriting policies and regulatory requirements is crucial. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in your previous positions.
✨Prepare for Stakeholder Management Questions
You'll need excellent stakeholder management skills. Think of examples where you've collaborated with different departments or teams to implement changes, and be ready to explain how you navigated any challenges that arose.
