At a Glance
- Tasks: Shape and enhance our digital offerings for a seamless member experience.
- Company: Join Darlington Building Society, a supportive and innovative environment.
- Benefits: Enjoy hybrid working, 25 days holiday, health support, and a great pension scheme.
- Other info: Be part of a culture where you can truly be yourself and thrive.
- Why this job: Make a real impact on digital experiences that reflect our values and goals.
- Qualifications: Experience in digital product roles and improving customer-facing platforms.
The predicted salary is between 55000 - 65000 £ per year.
At Darlington Building Society, we're continuing to evolve how we support our members - and digital plays a huge part in that journey. We're looking for an experienced Digital Product Lead to shape and enhance our digital offering, ensuring our website, platforms and tools deliver a seamless, intuitive and on-brand experience across every touchpoint. This is a key role where you'll bridge the gap between business ambition and digital delivery – bringing clarity, pace and purpose to how we develop and improve our digital products. This is an opportunity to take ownership of our digital product landscape and really make an impact. You'll lead how we think about and deliver digital experiences – from shaping the roadmap through to working closely with teams and partners to bring ideas to life. It's about creating a joined‑up, member‑focused experience that reflects who we are as a Society and where we're going. We'd love to hear from you if you're passionate about creating better digital experiences and want to play a key role in our journey.
Role Information
Responsibilities
- Shaping our digital direction – setting the vision for how our digital channels support our wider business and member goals
- Enhancing our member experience – ensuring our website, platforms and journeys are simple, consistent and aligned with our brand and values
- Driving delivery and momentum – working across teams to turn ideas into reality, removing barriers and keeping things moving
- Using insight to inform decisions – understanding what’s working, what’s not, and where we can improve
- Connecting people and priorities – acting as the link between business needs and technical delivery
Qualifications
- Strong experience in a digital product or digital transformation role
- A track record of improving websites, digital journeys or customer‑facing platforms
- Experience working with cross‑functional teams and third‑party partners
- The ability to balance commercial goals with great customer outcomes
- Confidence influencing stakeholders and bringing people with you
- Experience within financial services or a regulated environment (desirable but not essential)
Benefits
- Hybrid working in line with our Society approach, supporting flexibility and work/life balance
- 25 days holiday plus bank holidays, with the option to buy additional leave
- 10% employer contribution pension
- Life assurance for added peace of mind
- Health and wellbeing support, including access to an Employee Assistance Programme and Health Care Plan
- Colleague discount and savings platform, offering a range of retail and lifestyle perks
- A supportive culture where you can be yourself and thrive, guided by our values: Be Better, Be Trusted, Be Yourself
Salary: 55,000 – 65,000 GBP (yearly)
Digital Product Lead employer: Darlington Building Society
At Darlington Building Society, we pride ourselves on being an excellent employer that values flexibility and work-life balance, offering hybrid working arrangements to suit your lifestyle. Our supportive culture encourages personal growth and development, with a strong focus on enhancing member experiences through innovative digital solutions. With competitive benefits including generous holiday allowances, a robust pension scheme, and health and wellbeing support, you'll find a rewarding environment where you can truly make an impact in the financial services sector.
Contact Details:
Darlington Building Society Recruitment Team
