At a Glance
- Tasks: Deliver top-notch customer service via phone and online, helping customers with their accounts.
- Company: Join the friendly team at Darlington Building Society, committed to excellent service.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and teamwork.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen to join our Savings Direct team as a Customer Service Consultant within our telephone and online services. This role is key in delivering an excellent customer experience by handling inbound and outbound calls, digital enquiries, supporting customers with their accounts, and promoting our products and services in line with Darlington Building Society’s values.
Key Responsibilities
- Provide a high-quality, professional service to customers via telephone and digital channels
- Handle a range of enquiries including account servicing, transactions, and general product information
- Identify customer needs and recommend appropriate products and services
- Ensure all interactions are compliant with regulatory and internal requirements
- Accurately capture and update customer information on internal systems
- Work collaboratively with colleagues across the business to resolve customer queries
- Contribute to team objectives and service standards
What we're looking for
- Previous customer service experience, ideally within a telephone or online environment
- Strong communication skills with the ability to build rapport with customers
- A positive, proactive approach and a passion for delivering excellent service
- Good attention to detail and accuracy
- Ability to work effectively both independently and as part of a team
- Comfortable using IT systems and learning new processes
Working Pattern
21 Hours (2 week rota)
Week 1- Wed: 10.00-18.00
Thurs- 10.00-18.00
Sat- 09.00-13.30
Week 2-Tues- 09.00-17.00
Wed- 09.00-17.00
Thurs- 09.00-17.00
Location- Sentinal House, Darlington
Job Type- Permanent
Salary- £26,066.03 FTE £15,639.62 (Pro Rated)
Closing Date: 03 Aug 2026
Customer Service Consultant employer: Darlington Building Society
At Darlington Building Society, we pride ourselves on being an excellent employer that values flexibility and work-life balance, offering hybrid working arrangements to suit your lifestyle. Our supportive culture encourages personal growth and development, with a strong focus on enhancing member experiences through innovative digital solutions. With competitive benefits including generous holiday allowances, a robust pension scheme, and health and wellbeing support, you'll find a rewarding environment where you can truly make an impact in the financial services sector.
Contact Details:
Darlington Building Society Recruitment Team
