At a Glance
- Tasks: Resolve customer complaints and improve member experiences through analysis and relationship building.
- Company: Join Darlington Building Society, where members are at the heart of everything we do.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to build relationships and develop your career.
- Why this job: Make a real difference by enhancing customer experiences and driving positive change.
- Qualifications: Strong communication, analytical skills, and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Description
Do you enjoy solving problems, uncovering root causes and making things better for customers?
At Darlington Building Society, our members are at the heart of everything we do.
We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.
This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change.
You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.
Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.
Requirements
What we're looking for
We're keen to hear from people who
- Are passionate about delivering outstanding customer experiences.
- Have excellent written and verbal communication skills.
- Enjoy investigating issues and making balanced, evidence-based decisions.
- Have strong analytical skills and attention to detail.
- Can identify trends and recommend practical improvements.
- Build positive working relationships with a wide range of stakeholders.
- Are organised, adaptable and able to manage competing priorities.
- Have strong Microsoft Office skills and good literacy and numeracy skills.
- Have experience working in a regulated environment, ideally within financial services.
- Have previous complaints handling experience (desirable but not essential).
Customer Resolution Officer employer: Darlington Building Society
At Darlington Building Society, we pride ourselves on being an excellent employer that values flexibility and work-life balance, offering hybrid working arrangements to suit your lifestyle. Our supportive culture encourages personal growth and development, with a strong focus on enhancing member experiences through innovative digital solutions. With competitive benefits including generous holiday allowances, a robust pension scheme, and health and wellbeing support, you'll find a rewarding environment where you can truly make an impact in the financial services sector.
Contact Details:
Darlington Building Society Recruitment Team
