At a Glance
- Tasks: Manage user accounts, enhance software, and support housing services.
- Company: Join Darlington Borough Council's innovative Housing ICT Team.
- Benefits: Enjoy 32 days annual leave, flexible working, and great wellbeing perks.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Make a real impact on digital improvements in housing services.
- Qualifications: Project management skills and experience with user-facing software.
The predicted salary is between 39152 - 41771 £ per year.
Systems Administrator (Housing Services) (Ref: POS014582)
Salary £39,152 - £41,771 per annum Salary Band £30,001 to £40,000 Post Type Permanent Hours Per Week Full time
- Job and Application details
- Categories Housing
Directorate N/A Published Date 13/08/2026 Closing Date 31/08/2026
We are seeking an enthusiastic, highly skilled, and motivated individual to join our Housing ICT Team as a Systems Administrator.
This role provides vital support to our operational services and helps to drive digital improvement across Housing Services.
Working as part of a small, dedicated team, you will take a leading role in the development, implementation, and continuous improvement of IT systems that support our housing services.
We are looking for someone with proven project management skills who can successfully deliver system developments and business improvements.
The role is primarily focused on user-facing software administration and business processes. Responsibilities include:
- Managing user accounts and system permissions
- Configuring and implementing software enhancements and new functionality
- Supporting system users across Housing Services
- Reviewing existing processes and identifying opportunities for improvement
- Ensuring technology solutions support service transformation and efficiency objectives
We are seeking an enthusiastic, highly skilled, and motivated individual to join our Housing ICT Team as a Systems Administrator.
This role provides vital support to our operational services and helps to drive digital improvement across Housing Services.
Working as part of a small, dedicated team, you will take a leading role in the development, implementation, and continuous improvement of IT systems that support our housing services.
We are looking for someone with proven project management skills who can successfully deliver system developments and business improvements.
The role is primarily focused on user-facing software administration and business processes. Responsibilities include:
- Managing user accounts and system permissions
- Configuring and implementing software enhancements and new functionality
- Supporting system users across Housing Services
- Reviewing existing processes and identifying opportunities for improvement
- Ensuring technology solutions support service transformation and efficiency objectives
A key element of the role is driving continual improvement by identifying how technology can enhance service delivery, improve customer journeys, and support organisational change.
The successful candidate will help ensure system developments align with the Council's Customer Services and Digital Strategy.
As System Administrator, you will act as the primary point of contact for the Housing Services systems portfolio and work closely with both Housing Services colleagues and the Council's wider Corporate ICT teams.
Experience of working with housing management systems such as MRI Enterprise, MRI Asset Management, Accu Serv Repairs, or Rent Sense would be advantageous, although training can be provided and these systems are not essential requirements.
For detailed information on this role, please refer to the Role Profile and Person Specification.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video. https://www. darlington. gov. uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www. darlington. gov. uk/jobs-and-careers/
General Information for Applicants
You must ensure that anything submitted in your application is factually accurate.
Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer.
We welcome applicants from all sections of the community.
We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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Systems Administrator (Housing Services) employer: Darlington Borough Council
Darlington Borough Council is an excellent employer, offering a supportive work culture that prioritises community engagement and safety in the Tees Valley. Employees benefit from generous annual leave, a robust pension scheme, and opportunities for professional development, making it a rewarding place to build a meaningful career in public service.
Contact Details:
Darlington Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Administrator (Housing Services)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Darlington Borough Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Darlington Borough Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Darlington Borough Council!
✨Direct Apply to Darlington Borough Council
Let's not forget to apply directly through the Darlington Borough Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Administrator (Housing Services)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Darlington Borough Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Darlington Borough Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Darlington Borough Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
