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- Tasks: Manage sheltered housing schemes, support tenants, and ensure safety and well-being.
- Company: Join Lifeline Services, a trusted provider in Darlington since 1989.
- Benefits: Enjoy 32 days of annual leave, flexible working, and various employee discounts.
- Why this job: Make a real impact in the community while developing valuable skills in a supportive environment.
- Qualifications: Strong communication skills and experience with vulnerable clients are essential.
- Other info: Part-time role with 20 hours per week; perfect for balancing studies or other commitments.
The predicted salary is between 26409 - 27711 £ per year.
Sheltered Housing Scheme Manager (Ref: POS000735)
Salary: £26,409 to £27,711
Salary Band: £20,001 to £30,000
Post Type: Permanent
Hours Per Week: Part time
Job and Application Details
Categories: Housing
Directorate: N/A
Published Date: 27/02/2025
Closing Date: 13/03/2025
Lifeline Services have been providing award-winning support to the residents of Darlington since 1989. The service is looking to recruit a part-time Scheme Manager working 20 hours per week.
The Scheme Managers that work in the Lifeline services team are based at various sheltered and extra care complexes across the town and support tenants to live safely and independently in their own communities.
The successful candidate will need to be approachable with a ‘can do’ attitude and possess valuable skills such as being encouraging, organised, flexible, and having the ability to communicate effectively and compassionately to a broad range of audiences.
A Scheme Manager’s day is varied with responsibilities relating to building management: monitoring legionella, fire safety, general repairs, site safety, etc., along with supporting the tenants, their families, carers, and the professionals they interact with daily. Some of the duties include: daily calls, visits, responding to emergency calls within the scheme, facilitating activities, and planning events, so someone with strong communication skills and the ability to engage people is vital.
A Scheme Manager must be able to think dynamically and remain calm whilst adapting to the presenting situation. It would be advantageous to have a background of working in a customer-facing role with vulnerable clients. You must be confident in the use of databases, Microsoft packages, and technology, and have a good understanding of GDPR to meet the administrative requirements of the role.
Rewards
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part-time working)
- Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity, and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning, and development
- Physiotherapy service
- Confidential counselling service
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our ‘Why work for us’ internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
For detailed information about this role, please refer to the Role Profile, Supporting Document, and Known Risks form.
For an informal discussion, please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.
General Information for Applicants:
All applicant email correspondence will come from and may be directed to your Junk folder. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or , who will be happy to assist.
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Sheltered Housing Scheme Manager employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Scheme Manager
✨Tip Number 1
Familiarize yourself with the specific needs of sheltered housing residents. Understanding their challenges and how to support them effectively will demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially with vulnerable clients. This will show that you possess the compassion and communication skills necessary for the position.
✨Tip Number 3
Prepare to discuss your organizational skills and ability to manage multiple responsibilities. The role requires flexibility and the ability to adapt to changing situations, so be ready to provide examples.
✨Tip Number 4
Make sure you are comfortable with technology and databases, as these are essential for the administrative aspects of the job. Being tech-savvy will set you apart from other candidates.
We think you need these skills to ace Sheltered Housing Scheme Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sheltered Housing Scheme Manager position. Understand the key responsibilities and required skills, such as communication, organization, and customer service experience with vulnerable clients.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles where you supported tenants or worked in a customer-facing environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals in sheltered housing. Use specific examples from your past experiences to demonstrate how you embody the 'can do' attitude and effective communication skills mentioned in the job description.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Darlington Borough Council
✨Show Your Compassionate Side
As a Scheme Manager, you'll be working with vulnerable clients. Make sure to highlight your experience in customer-facing roles and how you've effectively communicated with diverse audiences. Share specific examples that demonstrate your ability to be encouraging and supportive.
✨Demonstrate Your Organizational Skills
The role involves various responsibilities, from building management to tenant support. Be prepared to discuss how you prioritize tasks and manage your time effectively. Mention any tools or methods you use to stay organized, especially in dynamic situations.
✨Familiarize Yourself with Relevant Regulations
Understanding GDPR and safety regulations is crucial for this position. Brush up on these topics before the interview and be ready to discuss how you ensure compliance in your previous roles. This will show your commitment to maintaining a safe and respectful environment for tenants.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of examples where you had to remain calm under pressure or adapt to unexpected changes. Practicing these responses will help you convey your dynamic thinking skills effectively.
