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- Tasks: Provide expert advice and resolve complex cases in Revenues and Benefits.
- Company: Join a supportive local government team dedicated to community service.
- Benefits: Enjoy 32 days annual leave, pension scheme, and generous family leave options.
- Other info: Inclusive workplace with opportunities for training and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in handling complex cases and strong problem-solving skills.
The predicted salary is between 29540 - 31022 £ per year.
Senior Revenues and Benefits Officer will provide high quality advice and assistance to Revenues and Benefits customers. They will resolve complex cases, handle complex supported accommodation issues, including private and social landlords, as well as appeals. Additionally, the role involves resolving claims, liabilities, debts and other enquiries within performance standards, and undertaking routine staff management duties to support the Revenues and Benefits Team Leaders.
Benefits:
- 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forum
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
We are an equal opportunities employer. We welcome applicants from all sections of the community and aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Senior Revenues and Benefits Officer employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Revenues and Benefits Officer
✨Tip Number 1
Network like a pro! Reach out to people in the Revenues and Benefits sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complex case resolutions and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with handling appeals and managing staff. This will set you apart from other candidates and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Revenues and Benefits Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Revenues and Benefits Officer role. Highlight your experience in resolving complex cases and handling enquiries, as this will show us you understand what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on your achievements related to revenues and benefits. We want to see how you've successfully managed claims and supported teams in the past, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Darlington Borough Council
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Senior Revenues and Benefits Officer. Understand the complexities of handling cases, especially around supported accommodation issues. Familiarise yourself with common queries and resolutions to show that you're ready to tackle the challenges head-on.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully resolved complex cases or managed staff. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, performance standards, or training opportunities. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, let your personality shine through. The interviewers want to see how you would fit into their team. Be honest about your experiences and what you can bring to the table, and don’t forget to smile!