At a Glance
- Tasks: Provide top-notch advice on Benefits, Council Tax & Business Rates to customers.
- Company: Join a supportive local government team dedicated to community service.
- Benefits: Enjoy 32 days annual leave, flexible working, and great wellbeing perks.
- Other info: Inclusive workplace with excellent training and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 26403 - 26824 € per year.
You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence.
Qualifications
You should have approximately 1 year of recent experience of working with customers in a busy and challenging environment. You should have a confident but sensitive approach to customers, be able to work under pressure to meet tight deadlines, be numerate, liaise effectively with external agencies and have experience using computers.
Benefits
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro‑rated for part‑time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi‑time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Revenues and Benefits Advisor employer: Darlington Borough Council
As a Revenues and Benefits Advisor, you will thrive in a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits including 32 days of annual leave, flexible working options, and access to extensive training opportunities, our organisation is committed to fostering a rewarding environment for all staff. Located in the heart of the community, we offer a meaningful role where you can make a real difference while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Advisor
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Revenues and Benefits Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Revenues and Benefits Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role involves working closely with customers, emphasise any relevant experience you have in providing high-quality service. Share specific examples that demonstrate your confident yet sensitive approach.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can process your application efficiently. Plus, it’s super easy!
How to prepare for a job interview at Darlington Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues and Benefits Advisor. Brush up on topics like Council Tax, Business Rates, and benefits advice. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled challenging situations in the past. Think about times when you provided excellent service or resolved conflicts effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to finance and customer service. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.
