Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with appointments, payments, and wedding bookings at the Register Office.
- Company: Join the Darlington Borough Council, a vibrant team serving the community.
- Benefits: Enjoy 32 days annual leave, flexible working, and discounts on local retailers.
- Other info: Part-time role with fixed hours; must be available Wednesdays to Fridays.
- Why this job: Be an ambassador for the council while helping people in meaningful situations.
- Qualifications: Experience in public service and good IT skills are essential; registration experience is not required.
The predicted salary is between 20001 - 30000 £ per year.
Receptionist/Administrative Assistant (Register Office) (Ref: POS001422)
Salary £25,183 per annum (pro rata) Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Part time
Job and Application details
Categories Admin / Secretarial / Customer Services
Directorate N/A Published Date 15/06/2025 Closing Date 13/07/2025
Receptionist/Administrative Assistant (Register Office) (Ref: POS001422)
Hours and Pay
Salary £25,183 per annum (pro rata) Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Part time
Job and Application details
Categories Admin / Secretarial / Customer Services
Directorate N/A Published Date 15/06/2025 Closing Date 13/07/2025 The Register Office is looking to recruit a Receptionist/Administrative Assistant to join the team.
Duties will include making appointments, taking payments, managing wedding bookings, dealing with certificate applications and giving advice to customers on a range of our services including births, deaths, marriages, civil partnerships, citizenship and copy certificate applications.
The Register Office is a very busy frontline service based at the Town Hall, Darlington and is not suitable for home working. You will help customers on the telephone, in person and through our online systems.
The post is part time for 22 hours per week working Wednesdays, Thursdays and Fridays from 08.30 am to 5.00 pm Wednesday and Thursday and 08.30 am to 4.30 pm Fridays. The hours are fixed with an hours’ lunch break. Flexitime does not apply to this post.
The successful candidate will be a valued member of the team and be an ambassador for the council and the registration service. Registration experience is not required however the successful candidate must have experience of working with the public in challenging situations, applying rules and regulations, taking payments and keeping accurate records.
The successful candidate also requires good communications skills and to be able to work both as part of a team and independently in helping the public in some sensitive and challenging situations. Good IT skills are essential including a good understanding of MS Office particularly MS Excel and experience of using Web Pay and Netcall would be useful.
Closing date: Sunday 13th July 2025
Interview Date: Thursday 24th July 2025
The following are disqualified from being a registrar: Non Discharged Bankrupt, Authorised Person, Secretary of Synagogues or Registering Officer for the Society of Friends, Minister of Religion, Medical Practitioner, Midwife, Funeral Director or persons involved in the burial or cremation business, celebrant delivering funeral, wedding or naming ceremonies or anyone engaged in the business of life insurance.
For detailed information on this role, please refer to the Role Profile and Supporting Information. For a further informal discussion, please contact Anthony Hall, Superintendent Registrar on 01325 406400.
The successful applicants will be subject to a Basic DBS check and BPSS clearance check.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
For detailed information on this role, please refer to the Role Profile and Supporting Information.
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk , who will be happy to assist.
Back to list Apply or view more details
#J-18808-Ljbffr
Receptionist/Administrative Assistant (Register Office) employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrative Assistant (Register Office)
✨Tip Number 1
Familiarise yourself with the services offered by the Register Office. Understanding the processes around births, deaths, marriages, and citizenship will help you engage confidently with customers during the interview.
✨Tip Number 2
Highlight your experience in customer service, especially in challenging situations. Be prepared to share specific examples of how you've successfully managed difficult interactions, as this is crucial for the role.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office and any relevant online payment systems. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Consider reaching out to the contact person, Anthony Hall, for an informal chat about the role. This shows initiative and gives you a chance to ask questions that could help you tailor your approach during the interview.
We think you need these skills to ace Receptionist/Administrative Assistant (Register Office)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist/Administrative Assistant position. Tailor your application to highlight relevant experience, especially in customer service and administrative tasks.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you worked with the public, managed appointments, or handled payments. Use specific examples to demonstrate your skills in challenging situations.
Showcase IT Skills: Make sure to mention your proficiency in MS Office, particularly Excel, as well as any experience with online payment systems like Web Pay. This is crucial for the role, so provide examples of how you've used these tools effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention your ability to work both independently and as part of a team, and express your commitment to providing excellent customer service.
How to prepare for a job interview at Darlington Borough Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist/Administrative Assistant at the Register Office. Familiarise yourself with tasks like managing appointments, handling payments, and providing customer advice on sensitive matters.
✨Demonstrate Your Customer Service Skills
Since this role involves dealing with the public in challenging situations, be prepared to share examples from your past experiences where you've successfully handled difficult customers or sensitive issues. This will show your ability to remain calm and professional.
✨Showcase Your IT Proficiency
Highlight your skills in MS Office, especially Excel, as well as any experience with Web Pay and Netcall. Be ready to discuss how you've used these tools in previous roles to manage records or streamline processes.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the team dynamics, the challenges faced by the Register Office, or opportunities for training and development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.