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- Tasks: Support the Parking Processing and Appeals service in a fast-paced environment.
- Company: Darlington Borough Council, committed to high-quality public service.
- Benefits: 32 days annual leave, flexible working, and great wellbeing offers.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience with the public and office applications like Word and Excel.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 26403 - 26824 £ per year.
Darlington Borough Council is seeking a motivated and organised Processing Officer to support the effective operation of our Parking Processing and Appeals service. This is an excellent opportunity for someone who enjoys working in a fast‑paced, customer‑focused environment and is keen to contribute to high‑quality public service delivery.
In this role, you will assist with the daily supervision of the Parking Administration Assistant, issue a range of permits, manage enquiries and appeals, and oversee the administration of fines relating to environmental crime. You will play a key part in ensuring the service is efficient, compliant, and customer‑centred.
As a Processing Officer, you will:
- Support the Processing and Appeals Co‑ordinator in the day‑to‑day supervision of Parking Administration staff, including providing advice, guidance, instruction and checking the quality of work.
- Administer and monitor the issue of various permit types, ensuring compliance with legislative requirements for each scheme.
- Administer the full fines process relating to environmental crime.
- Handle customer enquiries, complaints and appeals relating to the Parking Service, ensuring a high standard of customer care.
- Manage all stages of parking and environmental crime processing.
- Liaise with internal and external stakeholders relating to car parks, permits and processing activities.
- Assist in preparing documentation and reports for appeals to the Traffic Penalty Tribunal.
- Support cash‑handling procedures when required, including receipt, reconciliation and banking.
- Deliver excellent customer service to members of the public.
The successful candidate will ideally have around one year of experience working with the public, alongside experience in an office environment using applications such as Word and Excel. Experience in income reconciliation and fault‑finding is essential.
Benefits include:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro‑rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi‑time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
We are an equal opportunities employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Processing Officer (Parking) employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Processing Officer (Parking)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Darlington Borough Council and their Parking Processing and Appeals service. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and administration. Prepare some examples from your past experiences that highlight your skills in handling enquiries and managing complaints effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the council well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Processing Officer (Parking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Processing Officer. We want to see how you can contribute to our Parking Processing and Appeals service!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, don’t forget to include examples of how you've handled customer enquiries or complaints in the past. We love seeing that customer-focused attitude!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly and can get back to you quickly. We’re excited to hear from you!
How to prepare for a job interview at Darlington Borough Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Processing Officer. Familiarise yourself with the key tasks like managing customer enquiries and overseeing permit issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is customer-focused, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled complaints or difficult situations, as this will show your ability to maintain high standards in a fast-paced environment.
✨Be Ready for Compliance Questions
Expect questions related to compliance and legislative requirements, especially regarding environmental crime and parking regulations. Brush up on relevant laws and be prepared to discuss how you would ensure adherence to these in your daily tasks.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
