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For Companies At a Glance
- Tasks: Join our team to schedule housing repairs and provide top-notch customer service.
- Company: Be part of a supportive council team dedicated to community housing maintenance.
- Benefits: Enjoy 32 days annual leave, flexible working hours, and great perks like training and wellbeing programs.
- Why this job: This role offers a chance to make a real impact while enjoying a friendly work culture.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours available with both full-time and part-time options.
The predicted salary is between 25584 - 25992 £ per year.
Planner and Administration Officer (Ref: POS000721)
Salary £25,584 – £25,992 (pro-rata for part-time post). Salary Band £20,001 to £30,000. Post Type: Permanent. Hours Per Week: Please see advert text.
Job and Application details
Categories: Admin / Secretarial / Customer Services
Directorate: N/A
Published Date: 25/06/2025
Closing Date: 10/07/2025
Hours and Pay
Salary £25,584 – £25,992 (pro-rata for part-time post). Salary Band £20,001 to £30,000. Post Type: Permanent. Hours Per Week: Please see advert text.
Job Description
An opportunity has arisen to recruit 2 x Planner & Administration Officers to join an established team within Housing Maintenance.
1 x 37-hour post worked over 5 days (Monday – Friday)
1 x 22-hour post worked over 3 days (Monday, Thursday, Friday)
Note: The role is eligible for the Council\’s flexi scheme, but the team operates on a rota basis covering hours between 7:30 am – 4:30 pm.
Key Responsibilities
- Liaising with tenants, agencies, suppliers, and internal customers to schedule housing repairs.
- Communicating appointment details and changes with tenants, trade operatives, and staff.
- Providing prompt, high-quality customer service via telephone, email, and digital channels.
For detailed information, refer to the Role Profile and attached documents.
Contact
For informal discussion, contact Liz Caygill, Planning, Purchasing, and Performance Manager, at 07341073772.
Benefits
- 32 days annual leave plus bank holidays, with option to purchase additional leave (pro-rata for part-time).
- Access to the Local Government Pension Scheme and voluntary contributions.
- Flexi-time and flexible working arrangements.
- Generous maternity, paternity, and adoption leave schemes.
- Staff forums, green car leasing, training opportunities, physiotherapy, counseling, wellbeing programs, cycle scheme, discounts, and more.
For full benefits, visit our Why work for us page.
Additional Information
All correspondence from donotreply@northeastjobs.org.uk. Check your email and Junk folder. For application issues, contact HR at 01325 403217 or HR@darlington.gov.uk.
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Planner and Administration Officer employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner and Administration Officer
✨Tip Number 1
Familiarise yourself with the housing maintenance sector. Understanding the common challenges and processes involved in scheduling repairs will help you stand out during discussions with the hiring team.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves liaising with tenants and suppliers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Reach out to current or former employees in similar roles to gain insights into their day-to-day responsibilities. This can provide you with valuable context that you can reference in conversations during the application process.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios related to customer service and scheduling. Think of examples from your past experiences that demonstrate your problem-solving abilities and customer focus.
We think you need these skills to ace Planner and Administration Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Planner and Administration Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administration and customer service. Use bullet points for clarity and include specific examples of how you've successfully managed similar tasks in the past.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight your communication skills and ability to liaise with various stakeholders, as these are crucial for the position. Make sure to address it to the hiring manager if possible.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for an administrative role.
How to prepare for a job interview at Darlington Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Planner and Administration Officer. Be prepared to discuss how your skills and experiences align with these responsibilities, especially in scheduling housing repairs and providing excellent customer service.
✨Showcase Communication Skills
Since the role involves liaising with tenants, agencies, and internal customers, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, whether through phone, email, or digital channels.
✨Familiarise Yourself with Flexi-Time
The position offers flexible working arrangements, so be ready to discuss how you can manage your time effectively within a rota system. Highlight any previous experience you have with flexible working or managing schedules, as this will show your adaptability.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, the flexi scheme, or the training opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.