At a Glance
- Tasks: Install and monitor assistive technology, responding to emergency calls for residents.
- Company: Join a compassionate team dedicated to supporting older and vulnerable individuals.
- Benefits: Enjoy 32 days annual leave, flexible working, and access to training and wellbeing services.
- Other info: Part-time hours with a supportive work environment and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in customer service, especially with older or vulnerable individuals, is preferred.
The predicted salary is between 27254 - 28598 £ per year.
Salary & Hours
Salary £27,254 – £28,598 (pro‑rata). Permanent post type. Part‑time hours per week.
Responsibilities
Demonstrate, install, and monitor assistive technology for residents in their homes, responding to emergency calls as necessary.
Maintain accurate records in databases and Microsoft Office applications, adhering to GDPR requirements.
Provide compassionate, clear communication to a broad range of audiences, demonstrating a calm and caring nature in a fast‑paced environment.
Organise and prioritise tasks, work flexibly and adapt dynamically to changing circumstances.
Support older and vulnerable residents, drawing on customer‑facing experience, to encourage independence and safety.
Qualifications & Requirements
Enhanced DBS check with Adult Barred List.
Experience in a customer‑facing role, preferably with older or vulnerable individuals.
Good knowledge of databases, Microsoft Office, and GDPR compliance.
- Shift Schedule
- Wednesday 19:30 – 06:00 (10 hrs, 30 min unpaid break)
- Thursday 19:30 – 06:00 (10 hrs, 30 min unpaid break)
- Friday 21:15 – 07:45 (10 hrs, 30 min unpaid break)
- Saturday 21:15 – 07:45 (10 hrs, 30 min unpaid break)
- Sunday 21:15 – 07:45 (10 hrs, 30 min unpaid break)
Benefits
- 32 days Annual Leave plus Bank Holidays, with option to purchase additional annual leave (pro‑rata for part‑time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Generous Maternity, Paternity and Adoption Leave schemes
- Flexible working
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Arriva Employee Travel Club
- Equal Opportunities
We are an equal opportunities employer.
We welcome applicants from all sections of the community.
We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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Lifeline Response Officer in North East employer: Darlington Borough Council
Darlington Borough Council is an excellent employer, offering a supportive work culture that prioritises community engagement and safety in the Tees Valley. Employees benefit from generous annual leave, a robust pension scheme, and opportunities for professional development, making it a rewarding place to build a meaningful career in public service.
Contact Details:
Darlington Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lifeline Response Officer in North East
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Darlington Borough Council, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Darlington Borough Council. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Darlington Borough Council's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Lifeline Response Officer in North East
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Darlington Borough Council. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Darlington Borough Council.
How to prepare for a job interview at Darlington Borough Council
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Darlington Borough Council.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Lifeline Response Officer at Darlington Borough Council.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Darlington Borough Council that you're ready to hit the ground running in the Lifeline Response Officer role.
