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- Tasks: Support residents by installing and monitoring technology, responding to emergency calls.
- Company: Award-winning Lifeline Services providing essential support since 1989.
- Benefits: 32 days annual leave, flexible working, and access to training and wellbeing services.
- Why this job: Make a real difference in people's lives while working in a caring environment.
- Qualifications: Customer service experience and a compassionate, can-do attitude.
- Other info: Flexible shifts available, perfect for students or those seeking part-time work.
The predicted salary is between 25119 - 26421 £ per year.
Lifeline Services have been providing award winning support to the residents of Darlington since 1989. The equipment that we provide gives the user and their families the reassurance needed to enable them to live safely and independently in their own home.
The response team is based at our Town Hall office and the integral duties of a Lifeline Response Officer include the demonstration, installation and monitoring of various technology alongside responding to any emergency calls as necessary. Our officers must be of a calm and caring nature and be able to think dynamically in a fast paced and busy environment.
You will be confident in the use of databases and Microsoft Office packages with a good understanding of GDPR to meet with the administrative duties of the role. You will need to be approachable with a 'can do' attitude and possess valuable skills such as being sociable, flexible and having the ability to communicate effectively and with compassion to our clients. A strong background of working in a customer facing role with experience of older and more vulnerable people would be an advantage.
Shifts:
- Week 1: Monday 15:30-21:30 (6 hours)
- Tuesday 15:30-21:30 (6 hours)
- Wednesday 15:30-21:30 (6 hours)
- Saturday 15:30-21:30 (6 hours)
- Sunday 15:30-21:30 (6 hours)
- Week 2: Tuesday 15:30-21:30 (6 hours)
- Wednesday 15:30-21:30 (6 hours)
- Thursday 15:30-21:30 (6 hours)
This shift pattern would suit one applicant at 24 hours per week or could be split between multiple applicants.
Benefits:
- 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Arriva Employee Travel Club
For detailed information on this role, please refer to the 'Role Profile' and 'Role Profile supporting document'. For an informal discussion, please contact 01325 406888 and ask to speak to a Lifeline Senior Officer. For any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
We are an equal opportunities employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Lifeline Response Officer employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Response Officer
✨Tip Number 1
Get to know the company! Research Lifeline Services and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves interacting with vulnerable people, being able to convey empathy and clarity is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready for situational questions. Think about how you would handle emergencies or difficult situations. Prepare examples from your past experiences that showcase your calmness and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Lifeline team.
We think you need these skills to ace Lifeline Response Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lifeline Response Officer role. We want to see how you can bring your unique flair to our team!
Showcase Your Compassion: Since this role involves working with vulnerable individuals, it’s crucial to demonstrate your caring nature. Share examples of how you've effectively communicated and supported others in previous roles.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points shine through!
Apply Through Our Website: We encourage you to submit your application via our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Darlington Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lifeline Response Officer role. Familiarise yourself with the key responsibilities, such as demonstrating and installing technology, and responding to emergency calls. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Compassionate Side
Given the nature of the job, it’s crucial to demonstrate your calm and caring nature during the interview. Prepare examples from your past experiences where you’ve effectively communicated with vulnerable individuals or handled emergencies with compassion and professionalism.
✨Brush Up on Your Tech Skills
Since the role requires confidence in using databases and Microsoft Office, be ready to discuss your experience with these tools. You might even want to practice a few basic tasks beforehand to ensure you can speak confidently about your technical abilities.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Think about what’s important to you regarding the work environment, training opportunities, or team dynamics. Asking insightful questions shows your genuine interest in the role and helps you assess if it’s the right fit for you.
