At a Glance
- Tasks: Lead library operations and enhance customer service across Darlington and Cockerton Libraries.
- Company: Join Darlington Borough Council, a forward-thinking employer committed to community engagement.
- Benefits: Enjoy 32 days annual leave, flexible working, and access to various employee benefits.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while shaping innovative library services.
- Qualifications: Strong operational experience and excellent people skills required.
The predicted salary is between 39152 - 41771 £ per year.
Darlington Libraries are seeking a highly organised and forward-thinking Library Operations Manager to lead frontline service delivery across Darlington and Cockerton Libraries, including outreach services.
Responsibilities
- Working closely with the Library Manager, you will drive excellent customer service, lead and support staff, and play a key role in delivering the Library Plan.
- You will oversee premises management working closely with the Council’s Corporate Landlord team to ensure safe, welcoming and well-maintained environments for both customers and staff.
- You will also help shape our engagement-led approach and drive digital initiatives.
Qualifications
- You will have strong operational experience within a similar public-facing service, excellent people skills, and will be technically minded in order to understand and use library management systems.
- This is a customer-facing role suited to someone passionate about working with the public and delivering high-quality, inclusive services.
- This post requires a satisfactory Enhanced DBS disclosure check.
Benefits
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Library Operations Manager employer: Darlington Borough Council
Darlington Borough Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 32 days of annual leave, flexible working options, and access to extensive training opportunities, the Library Operations Manager role provides a meaningful chance to lead community engagement and enhance library services in a welcoming environment. Join us in making a positive impact in Darlington and Cockerton while enjoying a fulfilling career with a focus on customer service excellence.
Contact Details:
Darlington Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the library sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the library's current initiatives and challenges. Show us that you're not just passionate about libraries but also ready to tackle the specific needs of Darlington Libraries head-on.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering high-quality services, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Darlington Libraries.
We think you need these skills to ace Library Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Library Operations Manager role. Highlight your relevant experience in public-facing services and any leadership roles you've had. We want to see how you can drive excellent customer service!
Showcase Your People Skills:This role is all about working with people, so don’t hold back on sharing examples of how you've successfully led teams or engaged with customers. We love to see your passion for delivering high-quality, inclusive services!
Be Technically Savvy:Since you'll be using library management systems, mention any technical skills or experience you have with similar systems. We’re looking for someone who can easily adapt to our digital initiatives and help shape our engagement-led approach.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Don’t miss out on this opportunity!
How to prepare for a job interview at Darlington Borough Council
✨Know Your Library Operations
Make sure you understand the key responsibilities of a Library Operations Manager. Familiarise yourself with the Library Plan and think about how you can contribute to excellent customer service and staff support. This will show your passion for the role and your commitment to delivering high-quality services.
✨Showcase Your People Skills
Since this role is all about engaging with the public and leading a team, be prepared to discuss your experience in managing staff and providing customer service. Think of specific examples where you've successfully resolved issues or improved service delivery, as this will highlight your people skills.
✨Be Technically Savvy
Brush up on your knowledge of library management systems and any digital initiatives you've been involved in. Be ready to discuss how you can leverage technology to enhance library operations and engage with the community effectively.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the library's future plans, outreach services, and how they measure success. This not only shows your interest but also helps you determine if the role aligns with your career goals.
