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- Tasks: Join our Front of House Team, delivering top-notch customer service in a vibrant environment.
- Company: Be part of the Dolphin Centre, a hub for community engagement and fun.
- Benefits: Enjoy 32 days annual leave, flexible hours, and discounts on travel and retail.
- Other info: Shifts vary, including evenings and weekends; training and development opportunities available.
- Why this job: Perfect for those who thrive in fast-paced settings and love making customers smile.
- Qualifications: Must be 18+ to serve alcohol; enthusiasm and a passion for service are key.
The predicted salary is between 24027 - 24027 £ per year.
Based at the Dolphin Centre as part of the Front of House Team, you will thrive in a fast-paced environment and understand the importance of excellent customer service. We are looking for passionate individuals who are enthusiastic about delivering outstanding customer service and contributing to business performance. You will be proud to be part of this successful team.
The successful applicant will work varying shifts to meet the needs of the business, typically on a 10-week rotation, subject to change. Shifts generally occur between 7:30 am and 10:30 pm, with some later shifts for events. Many shifts are at weekends and evenings, so commitment to these hours is required.
As this role involves working in a licensed premises and serving alcoholic drinks, applicants must be aged 18 or over.
Opportunities may also exist to work in the South Park Café, managed by Dolphin Centre Catering.
Benefits include:
- 32 days annual leave plus bank holidays, with options to purchase additional leave (pro-rata for part-time)
- Access to the Local Government Pension Scheme, with voluntary contributions available
- Flexible working arrangements
- Generous maternity, paternity, and adoption leave schemes
- Staff equality forum
- Training, learning, and development opportunities
- Physiotherapy and confidential counselling services
- Wellbeing programs
- Cycle to Work Scheme
- Dolphin Centre Fit for Life discounts
- Retail discounts (local and national)
- Arriva Employee Travel Club
For more benefits information, visit our 'Why Work for Us' webpage.
Interviews will be held at the Dolphin Centre on Monday, 7th July 2025.
For detailed role information, refer to the Role Profile and Supporting Information. For an informal discussion, contact Michelle Wood or Kelly Thompson, Catering Duty Managers, at 01325 406981.
Applicants will be notified via email from donotreply@northeastjobs.org.uk; please check your inbox and Junk folder. We encourage applicants with disabilities who meet the minimum criteria to apply.
If you experience difficulties applying, contact the HR Team at 01325 405486 or HR@darlington.gov.uk.
Food and Bar Service Staff 26hpw (Dolphin Centre) employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Bar Service Staff 26hpw (Dolphin Centre)
✨Tip Number 1
Familiarise yourself with the Dolphin Centre and its offerings. Understanding the menu, special events, and customer demographics can help you stand out during the interview by showing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've handled challenging situations or gone above and beyond for customers in previous roles.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, demonstrating your willingness to adapt to the schedule will make you a more attractive candidate.
✨Tip Number 4
Connect with current or former staff members if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Food and Bar Service Staff 26hpw (Dolphin Centre)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food and Bar Service Staff position. Highlight your relevant experience in customer service and any previous roles in catering.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise your ability to thrive in a fast-paced environment and your commitment to excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have delivered outstanding customer service in the past and why you want to be part of the Dolphin Centre team.
Check Application Details: Before submitting your application, double-check all details including your contact information and ensure that your documents are correctly formatted and free of errors. Pay attention to the closing date and submit your application on time.
How to prepare for a job interview at Darlington Borough Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role involves varying shifts, highlight your willingness to work weekends and evenings. Discuss any previous experience you have with flexible working hours to show that you can adapt to the needs of the business.
✨Prepare for Fast-Paced Scenarios
The Dolphin Centre operates in a fast-paced environment, so be ready to discuss how you handle pressure. Consider sharing a story about a time when you successfully managed multiple tasks at once while maintaining a positive attitude.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This shows your interest in the role and the company. You might inquire about team dynamics or opportunities for training and development within the Front of House Team.