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- Tasks: Support residents by demonstrating and installing technology, responding to emergency calls.
- Company: Lifeline Services, providing award-winning support since 1989.
- Benefits: 32 days annual leave, flexible working, and access to training and wellbeing services.
- Other info: Shifts available to suit your schedule; great for students or those re-entering the workforce.
- Why this job: Make a real difference in people's lives while working in a caring environment.
- Qualifications: Customer service experience and a calm, compassionate attitude are essential.
The predicted salary is between 13 - 16 £ per hour.
Lifeline Services have been providing award-winning support to the residents of Darlington since 1989. The response team is based at our Town Hall, and the integral duties of a Lifeline Response Officer include the demonstration, installation, and monitoring of various technology alongside responding to emergency calls as necessary.
Our officers must be of a calm and caring nature and be able to think dynamically in a fast-paced, busy environment. You will need to be confident in the use of databases and Microsoft Office packages with a good understanding of GDPR to meet the administrative duties of the role. You should be approachable with a 'can do' attitude and possess valuable skills such as being encouraging, organised, flexible, and having the ability to communicate effectively and compassionately to a broad range of audiences.
It would be an advantage to have a strong background in a customer-facing role with experience of working with older and more vulnerable people.
The shifts we have available are as follows:
- Monday 19:30pm - 06:00am (10 contracted hours)
- Tuesday 19:30pm - 06:00am (10 contracted hours)
- Wednesday 19:30pm - 06:00am (10 contracted hours)
- Thursday 19:30pm - 06:00am (10 contracted hours)
- Saturday 08:30 - 18:00 (contracted hours)
- Sunday 08:30 - 18:00 (contracted hours)
The position would suit multiple applicants as we could look at splitting the hours/working pattern to suit the candidate. N.B: This role requires an Enhanced DBS check.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part-time working)
- Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
- Flexible working
- Generous Maternity, Paternity, and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning, and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our 'Why work for us' internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering, or planning on re-joining the workforce, look no further as a role at Lifeline Services could be for you.
For detailed information on this role, please refer to the 'Role Profile' and 'Role Profile supporting document'. For an informal discussion, please contact and ask to speak to a Lifeline Senior Officer.
General Information for Applicants: If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team. If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, or account queries, please fill out the form within the link provided.
All applicant email correspondence will come from a specified email address and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others or generated by artificial intelligence as your own. While we accept candidates may use AI tools within job applications, submissions must be truthful and relevant to your own experience.
We are an equal opportunities employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Lifeline Response Officer in Darlington employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Response Officer in Darlington
✨Tip Number 1
Get to know the Lifeline Services team! Reach out on social media or through their website. Building a connection can give you insights into the company culture and what they value in a Lifeline Response Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and emergency response. Think about your past experiences and how they relate to the calm, caring nature they’re looking for.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with databases and Microsoft Office, as these are key for the role. Maybe even bring examples of how you've used these tools effectively in previous jobs.
✨Tip Number 4
Don’t forget to highlight your flexibility and willingness to work varied shifts. Being open about your availability can make you a more attractive candidate, especially since they’re looking to split hours among multiple applicants.
We think you need these skills to ace Lifeline Response Officer in Darlington
Some tips for your application 🫡
Show Your Caring Side: As a Lifeline Response Officer, it's crucial to demonstrate your calm and caring nature in your application. Share experiences where you've helped others, especially in customer-facing roles or with vulnerable individuals.
Be Clear and Concise: When filling out the application, keep your language clear and to the point. Highlight your skills in using databases and Microsoft Office, and don’t forget to mention your understanding of GDPR – it’s key for the role!
Tailor Your Application: Make sure to tailor your application to reflect the specific duties mentioned in the job description. Show us how your experience aligns with the responsibilities of demonstrating and installing technology, as well as responding to emergency calls.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily track your application status there too!
How to prepare for a job interview at Darlington Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lifeline Response Officer role. Familiarise yourself with the key responsibilities like demonstrating and installing technology, as well as responding to emergency calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Soft Skills
Given the nature of this role, it's crucial to highlight your calm and caring nature. Prepare examples from your past experiences where you've demonstrated compassion and effective communication, especially with older or vulnerable individuals. This will help the interviewers see that you have the right attitude for the job.
✨Brush Up on Tech Skills
Since you'll be using databases and Microsoft Office packages, it’s a good idea to refresh your knowledge on these tools. Be ready to discuss how you've used them in previous roles, and if possible, mention any experience you have with GDPR compliance. This will show that you’re prepared for the administrative side of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.