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- Tasks: Help customers with inquiries and promote digital services in a friendly team.
- Company: Join Darlington Borough Council, dedicated to excellent community service.
- Benefits: Enjoy 32 days leave, flexible hours, and various employee discounts.
- Why this job: Be part of a supportive culture while making a real impact in the community.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: This is a temporary role for 12 months, perfect for students seeking experience.
The predicted salary is between 21500 - 26000 £ per year.
Customer Services Advisor (Ref: P0S000698)
Salary £26,403-£26,824 (pro-rata). Salary Band £20,001 to £30,000. Post Type Permanent. Hours Per Week Part time (17.5 hours per week).
Job and Application details
Categories Admin/Secretarial/Customer Services
Directorate N/A
Published Date 18/09/2025
Closing Date 06/10/2025
Darlington Borough Council are looking to recruit for a Customer Services Advisor (17.5 hours per week).
Have you got what it takes to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council?
Do you want to be a part of a friendly, highly motivated team, providing advice to customers, resolving as many enquiries as possible at the first point of contact, in line with relevant Legislation and Council Policies?
Are you passionate about promoting, encouraging and influencing others on the uptake of the Council’s digital services?
For detailed information on this role, please refer to the attached Role Profile and Supporting Documents.
Please note this post is subject to a Basic disclosure – BPSS referencing check. The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed.
If you would like an informal chat around the job vacancy, please feel free to contact:
- Yvonne Walker, Customer Service Team Leader, on 07920 877742
- Tina Howison, Customer Service Senior Advisor, on 07741 180899
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part-time)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in or saving pages, please fill out the form within the link below: https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on your email account settings. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. While we accept candidates may use AI tools within job applications, submissions must be truthful and relevant to your own experience.
We are an equal opportunities\’ employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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Customer Services Advisor employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the Council's digital services and policies. Being knowledgeable about these will not only help you answer customer inquiries effectively but also demonstrate your commitment to promoting their use.
✨Tip Number 2
Reach out to current or former employees in similar roles to gain insights into their experiences. This can provide you with valuable information on what the team values and how you can align your approach to fit their culture.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios where you had to resolve customer issues. Highlight your problem-solving skills and ability to advocate for customers, as these are key traits for a Customer Services Advisor.
✨Tip Number 4
Show enthusiasm for the role during any informal discussions with team leaders or advisors. Expressing genuine interest in helping customers and being part of a motivated team can set you apart from other candidates.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Services Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points for clarity and include specific examples of how you've successfully resolved customer inquiries or improved service delivery.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention your passion for customer service and how you can contribute to promoting the Council's digital services. Be sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Darlington Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Services Advisor. Be prepared to discuss how your skills and experiences align with the role, especially in providing excellent customer service.
✨Showcase Your Communication Skills
As a Customer Services Advisor, effective communication is key. During the interview, demonstrate your ability to communicate clearly and empathetically. Use examples from past experiences where you successfully resolved customer inquiries.
✨Familiarise Yourself with Digital Services
Since the role involves promoting the Council's digital services, it’s beneficial to have a good understanding of these services. Research what digital services are offered and be ready to discuss how you would encourage their use among customers.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions that show your interest in the role and the organisation. This could include inquiries about team dynamics or opportunities for professional development.