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- Tasks: Lead a team to provide top-notch advice on Council Tax and Benefits.
- Company: Join a supportive local government team dedicated to community service.
- Benefits: Enjoy 32 days annual leave, flexible working, and great wellbeing perks.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: 3 years experience in Benefits or Local Taxation; relevant qualifications are a plus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence. To manage both staff and processes involved in the collection and recovery of Council Tax, National Non-Domestic Rates (NNDR) and Benefit overpayments, ensuring excellent standards of operations and performance.
You should have approximately 3 years recent experience of working in Benefits and/or Local Taxation services. If you hold an Institute of Rating Revenues and Valuation Technician qualification or are educated to NVQ Level 3 in a related field please note this on your application; however, these qualifications are desirable for the post.
For detailed information on this role, please refer to the attached Role Profile. For a further informal discussion, please contact Wendy Tarelli, Revenues and Benefits Manager, on 01325 406901.
Benefits:- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
General Information for Applicants: If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
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All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Collection Team Leader employer: Darlington Borough Council
Contact Detail:
Darlington Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to express why you're the right fit.
We think you need these skills to ace Collection Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in Benefits and Local Taxation services. We want to see how your skills match the role of Collection Team Leader, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experience. This helps us understand your fit for the role quickly!
Show Your Passion: Let your enthusiasm shine through! We love candidates who are genuinely excited about the opportunity to work with us. Share why you’re interested in this role and how you can contribute to our team’s success.
Check Your Details: Before hitting that submit button, double-check all your information. We want everything to be accurate, so make sure there are no typos or errors. Remember, a polished application reflects your attention to detail!
How to prepare for a job interview at Darlington Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Benefits, Council Tax, and Business Rates. Familiarise yourself with the latest regulations and practices in local taxation services. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Collection Team Leader, you'll need to manage staff effectively. Prepare examples of how you've successfully led a team in the past, focusing on your approach to motivating others and ensuring high performance. Be ready to discuss any challenges you've faced and how you overcame them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about potential challenges in the collection and recovery processes and how you would handle them. Practising these scenarios can give you a significant edge during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or the goals for the upcoming year. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.