Apprentice Business Admin - Housing and Revenues

Overview

Apprentice Business Admin – Housing and Revenues (Ref: POS016588 (Asset & Compliance) / POS011571 (RBL) / POS000760 x 2 (Revenues & Benefits))

Salary: Apprentice NMW Salary Band £10,001 to £20,000. Post Type: Fixed Term. Hours Per Week: Full time.

Job and Application details

Categories: Apprenticeships. Directorate: N/A. Published Date: 23/09/2025. Closing Date: 09/10/2025.

The Job

Your role will be to support the teams, Team Leaders and Team Managers with the day to day running of the busy office environment. For these posts you will be supported in gaining a good understanding of the specific team/service you are working in.

If you are looking for a career where you can make a real difference to others, we welcome an application from you and we are committed to supporting you throughout your apprenticeship with a dedicated mentor and additional training & development opportunities.

There is also the potential for you to secure long term employment with the Council upon completion of your qualification, and the ability to also apply for internal vacancies restricted to employees throughout your apprenticeship.

There are four full time positions available for this 18 months apprenticeship programme. The posts available are across the following three teams within the Housing & Revenues Service.

• Housing Asset & Compliance Team x 1
• Repairs Before Lettings Team x 1
• Revenues & Benefits x 2

The Candidate

We are looking for someone who is up for the challenge of working within a complex and diverse organization in a support role, and who can work alongside our busy team to deliver a range of services within Housing & Revenues. Being willing to learn and to take on new challenges is a must!

To be successful, you don’t need extensive experience or higher level qualifications, but you must have GCSEs in English and Maths at Grades 4/C, or equivalent. You must be patient, have a caring disposition, confident use of IT systems and be able to communicate confidently both orally and in writing with a wide range of audiences. You must also have the ability to work within the boundaries of confidentiality and the guidelines of data protection to ensure that our customer’s information is protected.

If you are motivated, can resolve problems, and have some experience of being part of a team then this opportunity could be for you. Your experience can be from school, volunteering, or from other activities such as sports clubs or interest groups.

Please note if you are successful for the Revenues & Benefits Apprentice post we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions along with a BPSS check.

Apprenticeship Course Information

Should you be successful you would be expected to undertake and complete all components of the Level 3 Business Administration apprenticeship through our training provider DBC – Learning & Skills. For further details on the Business Administrator (Level 3) qualification please refer to Darlington BC – Customer service and administration.

Eligibility to access funding

A UK resident is eligible for funding if they have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of their apprenticeship and have permission from the UK government to live in the UK (not for educational purposes) or have obtained pre-settled or settled status under EUSS.

Further Information and Applying

For detailed information on this role, please refer to the attached Role Profile, Supporting Document and Known Risks Form. Please outline in your personal statement how you meet the criteria in your online application.

Contact for informal discussions

• Amy Harden, Housing Asset & Compliance Team – 01325 406929
• Daniel Hall, Repairs Before Lettings Manager – 01325 406929
• Lorraine Rowell, Deputy Revenues and Benefits Manager – 01325 406501

Apprenticeship Pay

Pay depends on age and stage of apprenticeship:

• 16-18 and those in their first year: national minimum wage for apprentices
• 19+ in their first year: national minimum wage for age
• 19+ after first year: national minimum wage or national living wage for age
• National minimum wage rates: https://www.gov.uk/national-minimum-wage-rates
• Care leavers bursary: £3,000 bursary may be available to eligible apprentices aged 16-24. See gov.uk guidance.

Benefits

• 32 days annual leave + bank holidays, with option to purchase additional leave
• Local Government Pension Scheme with option for Additional Voluntary Contributions
• Flexi-time and flexible working
• Generous maternity/paternity/adoption leave
• Staff equality forums and training opportunities
• Wellbeing and employee assistance benefits
• Discounts and FBT programs

General Information for Applicants

For questions regarding applying or the application questions, contact the HR Support team on 01325 403217 or HR@darlington.gov.uk. For NE Jobs site support, use the NE Jobs contact form.

All applicant emails will come from donotreply@northeastjobs.org.uk. Please check email and Junk folders for notification of shortlisting.

You must ensure that anything submitted is factually accurate. Plagiarism rules apply. We are an equal opportunities employer and will interview applicants who declare a disability and meet the minimum criteria.