IT Service Desk Team Leader
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Location: Cambridge (hybrid working available)
Salary: Up to £45,000
Contract: Full time, permanent
We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join their IT function.
This is a fantastic opportunity for an experienced IT Support professional who enjoys being hands-on technically, whilst also having the opportunity to lead, mentor and develop a talented team.
You don't necessarily need to have held a Team Leader title before! If you're ready to take that next step in your career, this could be the perfect opportunity.
Key Responsibilities
- Lead, support and develop a team of five IT Service Desk professionals
- Provide hands-on technical support and act as an escalation point for complex IT issues
- Manage and prioritise support tickets, ensuring service levels are consistently achieved
- Monitor team performance, identify trends and drive service improvements
- Collaborate with wider IT teams to resolve technical challenges
- Maintain accurate IT documentation, processes and asset management records
- Support the implementation of new technologies, automation and AI-enabled solutions
Desired Background
- Strong experience within an IT Service Desk or technical support environment
- Previous experience mentoring, supervising or coordinating a small team
- Excellent technical troubleshooting and problem-solving skills
- Experience with IT Service Management (ITSM) platforms would be advantageous
- Knowledge of IT service delivery, continuous improvement and automation desirable
- A genuine passion for delivering exceptional customer service
About You
- A natural people person who enjoys supporting and developing others
- Proactive, approachable and confident in taking ownership
- An excellent communicator with strong organisational skills
- Comfortable balancing hands-on technical responsibilities with team leadership
- Curious, adaptable and always looking for ways to improve processes and services
Working Hours & Flexibility
The Service Desk operates between 8am–6pm Monday to Thursday and 8am–5:30pm on Fridays, with eight-hour shifts to ensure effective team coverage.
There is no out-of-hours or on-call requirement. xgikmsk
Hybrid working is available, with an anticipated split of three days in the office and two days working from home. Initially, a greater office presence will be required to build relationships, understand the business and s...
IT Service Desk Team Leader employer: Darling Moo Talent Limited Careers
Join a forward-thinking engineering organisation in the heart of Cambridge, where innovation meets collaboration. As a Senior Technical Solutions Engineer, you'll benefit from a dynamic work culture that values your technical expertise and customer engagement skills, offering ample opportunities for professional growth and development. With a competitive salary and a hybrid working model, this role not only allows you to make a significant impact on customer success but also positions you within a vibrant community of like-minded professionals.
Contact Details:
Darling Moo Talent Limited Careers Recruitment Team
