At a Glance
- Tasks: Gain hands-on experience in customer service, sales, and stock control at a busy builders' merchant.
- Company: Join Darlaston Builders Merchants, a leading supplier in the Midlands with over 35 years of experience.
- Benefits: Receive training, support for further learning, and work in a valued team environment.
- Other info: Work Monday to Saturday, with flexible hours and a supportive team atmosphere.
- Why this job: Kickstart your career in a dynamic role with opportunities for progression and skill development.
- Qualifications: GCSEs in English and Maths (grade 4 or above) required; strong communication and IT skills preferred.
The predicted salary is between 15500 - 19500 £ per year.
Darlaston Builders Merchants is offering a hands-on Trade Counter Traineeship, giving you real experience in customer service, sales, stock control and product knowledge within a busy builders-merchant environment. You’ll learn how to serve customers confidently and operate our EPOS system.
About the Employer: Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees. Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices. Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service. Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.
What You'll Do: The role is varied with a wide range of duties.
- Assisting in processing sales and serving customers
- Cash handling, operating a till
- Dealing with customers both face to face and over the telephone
- Giving excellent customer service and sound product advice
- Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
- Must be able to grasp the EPOS system to ensure the correct building products are processed on the system
- Advise customers of products and general understanding of building products
- Liaise with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
- Must have some IT knowledge of using computer systems
- Restock products, maintain stock levels and carry out stock checks for audits
- Using the EPOS system to process deliveries
- Liaise with Yard Staff daily
Qualifications and Skills:
- Highly organised
- Confident and possesses excellent communication skills as you will be dealing with internal and external suppliers and clients making sure stock is out and returned on time
- Excellent communication and customer service skills and be able to communicate at all levels
- Ability to prioritise and organise your own workload
- Excellent attention to detail and timelines
- Excellent Microsoft and Excel skills
- Working to tight deadlines
Training Outcome: Happy to support if the apprentice wants to continue learning.
Skills Required: Communication skills, IT skills, attention to detail, organisation skills, customer care skills, logical thinking, team working, initiative, patience.
Qualifications: Essential - GCSE - English - 4 or above; Essential - GCSE - Maths - 4 or above.
Course Information: Course: Customer service practitioner (level 2); Level: 2; Route: Sales, marketing and procurement; Apprenticeship Level: Intermediate.
Working Arrangements: Working Week: Monday - Saturday 8.00am - 5.00pm with an hour's unpaid break (if working a Saturday will have a day off in the week). Expected Duration: 11 Months; Training Provider: STAFF SELECT LTD.
Trade Counter Apprentice in Wednesbury employer: DARLASTON BUILDERS MERCHANTS LIMITED
Darlaston Builders Merchants is an excellent employer that prioritises hands-on training and employee development, making it an ideal place for those looking to kickstart their career in sales and customer service. With a supportive work culture at our Brickyard Depot in Walsall, employees benefit from real-world experience, opportunities for growth, and the chance to develop essential skills in a dynamic environment. Join us to be part of a team that values your contributions and fosters your professional journey.
Contact Details:
DARLASTON BUILDERS MERCHANTS LIMITED Recruitment Team
