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- Tasks: Assist customers, process sales, and manage stock in a dynamic trade counter environment.
- Company: Join Darlaston Builders Merchants, a leading supplier in the Midlands with over 40 years of experience.
- Benefits: Gain hands-on experience, develop customer service skills, and enjoy a supportive team atmosphere.
- Why this job: Kickstart your career in the building trade while providing top-notch service to customers.
- Qualifications: No prior experience needed, just a willingness to learn and engage with customers.
- Other info: Flexible rota with opportunities for growth and development in a thriving industry.
The predicted salary is between 800 - 1400 £ per month.
Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 70 employees. Our well‑earned reputation and the 40+-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.
Permanent position within the trade counter.
Responsibilities:- Assisting in processing sales and serving customers.
- Assisting transport operation to plan the workload on a daily basis.
- Physically assisting in all aspects of the daily delivery operations if/when required.
- Assisting with annual DVLA licence checks, driver declaration forms and monitoring vehicle tracking activities and reports.
- Inputting data on a spreadsheet.
- Cash handling, operating a till.
- Dealing with customers both face to face and over the telephone.
- Giving excellent customer service and sound product advice.
- Taking a proactive approach to building material sales, using every opportunity to make or increase a sale.
- Must be able to grasp the EPOS system to ensure the correct building products are processed on the system.
- Advising customers of products and general understanding of building products.
- Liaising with customers both over the phone and in person, taking orders, resolving issues, and offering product advice.
- Must have some IT knowledge of using computer systems.
- Restocking products, maintaining stock levels and carrying out stock checks for audits.
- Using the EPOS system to process deliveries.
- Liaising with Yard Staff daily.
Trade Supplier Level 2. Rota basis 7-days per week between hours of 7:30am and 5:00pm Monday to Saturday and 9:00am - 4:00pm Sundays.
Trade Counter Apprentice in Walsall employer: DARLASTON BUILDERS MERCHANTS LIMITED
Contact Detail:
DARLASTON BUILDERS MERCHANTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Apprentice in Walsall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Darlaston Builders Merchants. Understand their products and services, and think about how you can contribute to their reputation for excellent customer service.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to show that you can handle queries and complaints with ease. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on your knowledge of EPOS systems and spreadsheets. Being tech-savvy will give you an edge, so don’t hesitate to mention any relevant experience during your chat with us.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in our apprentices.
We think you need these skills to ace Trade Counter Apprentice in Walsall
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the trade shine through! We want to see that you're excited about the opportunity to work with us at Darlaston Builders Merchants and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Trade Counter Apprentice role. Highlight any relevant experience or skills, especially in customer service or sales, as these are key to what we do. Don’t forget to mention your IT knowledge too!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DARLASTON BUILDERS MERCHANTS LIMITED
✨Know Your Products
Familiarise yourself with the types of building materials and products that Darlaston Builders Merchants offers. Being able to discuss these confidently will show your enthusiasm for the role and your ability to provide sound product advice to customers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went the extra mile for a customer. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Practice Using Technology
Since you'll be using an EPOS system, it’s a good idea to brush up on your IT skills. If you can, practice using similar systems or even spreadsheets to show that you're comfortable with technology and can quickly learn new software.
✨Be Ready for Teamwork
The role involves liaising with various staff members, so be prepared to discuss your experience working in teams. Highlight your communication skills and how you’ve collaborated with others to achieve common goals, especially in a busy environment.
