Customer Service / Trade Counter Apprenticeship - Darlaston Bm

Darlaston Builders Merchants is one of the Midlands\’ leading suppliers of Building, Landscaping, Civils, and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees. Our well-earned reputation and the 40-year establishment in the trade allow us to provide the best customer service possible, including high-quality materials at very competitive prices.

Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.
Our aim is to provide a supportive working environment where staff feel valued, satisfied, and one that encourages progression within the company.

Responsibilities and Duties:

• Assisting in processing sales and serving customers
• Cash handling, operating a till
• Dealing with customers both face to face and over the telephone
• Providing excellent customer service and sound product advice
• Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
• Grasping the EPOS system to ensure the correct building products are processed
• Advising customers on products and having a general understanding of building products
• Liaising with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
• Having some IT knowledge of using computer systems
• Restocking products, maintaining stock levels, and carrying out stock checks for audits
• Using the EPOS system to process deliveries
• Liaising with Yard Staff daily

All training will take place onsite. There is no day release, but employers will give you around 6 hours a week to complete work that has been set by the apprenticeship tutor.

Monday to Friday, 9am to 5pm; shifts may include evenings and weekends. (Exact times will be discussed during the interview)

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