Customer Service Apprenticeship - Darlaston Builders Merch

Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees. Our well-earned reputation and the 40-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.

Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service. Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.

Responsibilities and Duties:

• Assisting in processing sales and serving customers
• Cash handling, operating a till
• Dealing with customers both face-to-face and over the telephone
• Giving excellent customer service and sound product advice
• Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
• Must be able to grasp the EPOS system to ensure the correct building products are processed on the system
• Advise customers of products and general understanding of building products
• Liaise with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
• Must have some IT knowledge of using computer systems
• Restock products, maintain stock levels and carry out stock checks for audits
• Using the EPOS system to process deliveries
• Liaise with Yard Staff daily

All training will take place onsite. There is no day release but employers will give you around 6 hours a week to complete work that has been set by the apprenticeship tutor.

5 days per week – 40 hours a week, 5 days 8am to 5pm with an hour\’s unpaid break a day. Weekends included. (Exact times will be discussed during interview).

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