At a Glance
- Tasks: Build relationships with customers and help them maximise cybersecurity technology.
- Company: Join Darktrace, a leader in AI-driven cybersecurity.
- Benefits: Enjoy 30 days holiday, birthday off, and comprehensive insurance benefits.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Be at the forefront of cybersecurity, making a real impact for customers.
- Qualifications: Fluent in German and English with 3+ years in a technical customer-facing role.
The predicted salary is between 56700 - 69300 £ per year.
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats.
That approach matters more than ever in the era of AI.
Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility.
We work across teams and rally around a shared goal.
We own outcomes end to end - step in, step up and see things through without waiting to be asked.
We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness.
We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
- Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
- Job Dscription
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.
In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.
You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.
What will I be doing
- Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
- Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
- Identify high-value use cases that make the platform part of everyday security operations.
- Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
- Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
- Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
- Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
- Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.
What Success Looks Like
- Customers are healthier, more engaged, and prepared for renewal and expansion.
- Technical risks are identified early and managed before they affect confidence or outcomes.
- Customers reach value faster after deployment or major use case activation.
- You are recognised by customers and account teams as a trusted, practical technical advisor.
What experience do I need
- Fluency in German and English is essential.
- You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
- You understand enterprise cybersecurity, networking, cloud, Saa S, or infrastructure environments.
- You know how to drive adoption, retention, technical value realisation, and customer health improvement.
- You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
- You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
Why This Role Matters
This is an opportunity to sit at the centre of customer value, technical strategy, and retention, helping customers turn powerful cybersecurity technology into sustained operational impact.
Benefits
- 30 days’ holiday + all national public holidays,
- Additional day off for your birthday,
- Occupational pension,
- AD&Di-Insurance,
- Life insurance,
- Disability insurance,
- Employee Assistance Program.
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
Darktrace is an Equal Opportunity Employer.
We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
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Senior Technical Success Manager - Enterprise Accounts employer: Darktrace
Darktrace is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to contribute to cutting-edge AI cybersecurity solutions. With a strong focus on employee well-being, the company provides generous benefits including private medical insurance, enhanced family leave, and a supportive culture that encourages professional growth and collaboration. Located in vibrant London or Cambridge, employees enjoy a hybrid work model that fosters flexibility while being part of a global team dedicated to staying ahead of the evolving threat landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Success Manager - Enterprise Accounts
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Darktrace, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Darktrace
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Darktrace. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Senior Technical Success Manager - Enterprise Accounts
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Darktrace insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Darktrace that you’re committed to staying ahead in the game.
How to prepare for a job interview at Darktrace
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Darktrace to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Darktrace.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
