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- Tasks: Manage Salesforce user administration and deliver configuration changes for optimal performance.
- Company: Join Darktrace, a global leader in AI cybersecurity with a vibrant culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Other info: Dynamic environment with opportunities for continuous learning and career growth.
- Why this job: Be part of a cutting-edge team protecting organisations from cyber threats.
- Qualifications: Hands-on Salesforce experience and strong communication skills are essential.
The predicted salary is between 40000 - 55000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.
What will I be doing:
- Managing all aspects of Salesforce user and licence administration, including onboarding/off-boarding, roles, profiles, permissions, public groups, OWD, and sharing rules.
- Delivering Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Managing sandbox environments and supporting release and deployment activities.
- Gathering and translating business requirements into scalable, best‑practice Salesforce solutions with a strong focus on user experience.
- Identifying unused or underutilised Salesforce features and recommending improvements.
- Owning Salesforce data management, improving data quality through rules, automation, and governance.
- Proactively maintaining the platform, including Security Reviews, Release Updates, Health Checks, and Optimizer.
- Resolving user support tickets and acting as a trusted point of contact for Salesforce-related queries.
- Monitoring and improving Salesforce user adoption across the organisation.
- Delivering onboarding and ongoing training for Salesforce users.
- Working with integrated applications such as DocuSign, HubSpot, Salesloft, and Workday.
- Ensuring optimal system performance and supporting upgrades and configuration for improved integrations.
What experience do I need:
- Experienced in a hands‑on Salesforce Administrator role, with strong knowledge of Sales Cloud.
- Highly knowledgeable across Salesforce administration and configuration, including Flow, approval processes, page layouts, record types, dashboards, and reports.
- Salesforce Certified Administrator (preferred).
- Actively engaged in continuous learning, with Trailhead badges or Super Badges (preferred).
- Comfortable translating business requirements into technical Salesforce solutions.
- Experienced in change management and platform governance.
- Confident delivering training to end users and key stakeholders.
- Proactive, responsive, and customer‑focused when supporting users.
- Experienced performing Salesforce upgrades and ensuring successful integrations.
- Highly organised, with excellent relationship‑building and communication skills.
- Comfortable managing priorities independently in a dynamic environment.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Salesforce Administrator employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Darktrace on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing your Salesforce projects, configurations, and any cool automations you've implemented. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online platforms. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Darktrace team.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Administrator role. Highlight your hands-on experience with Salesforce, especially in areas like user administration and configuration. We want to see how your skills match what we're looking for!
Show Off Your Certifications: If you've got any Salesforce certifications, flaunt them! Being a Salesforce Certified Administrator is a big plus for us. It shows you’ve got the knowledge and commitment to excel in this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Darktrace
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and the specific features mentioned in the job description. Be ready to discuss your hands-on experience with Flow, approval processes, and dashboards, as these are key areas they'll be looking at.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've translated business requirements into effective Salesforce solutions. Think about times you've identified underutilised features or improved data quality, and be ready to share those stories during the interview.
✨Demonstrate Your Training Abilities
Since delivering training is part of the role, come prepared with a brief outline of how you would approach onboarding new users. Highlight any previous experience you've had in training or supporting users, and be ready to discuss your communication style.
✨Be Proactive and Customer-Focused
During the interview, convey your proactive approach to user support and platform maintenance. Share examples of how you've resolved user queries or improved user adoption in past roles, as this will show you're aligned with their customer-focused values.