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- Tasks: Drive customer retention and upsell opportunities in a dynamic, hands-on role.
- Company: Join Darktrace, a pioneering leader in AI cyber security since 2013, protecting over 9,000 customers globally.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a supportive work environment with social initiatives.
- Why this job: Be part of an innovative team making a real impact in cyber security while working with top executives.
- Qualifications: Experience in account management and renewals within a SaaS environment is essential.
- Other info: This hybrid role requires office attendance in London twice a week and occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world\’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
What will I be doing :At Darktrace, as a Renewals Manager, you will be responsible for exceeding our customer retention targets across our accounts within EMEA. You will partner with the regional sales and customer success teams to ensure that our customers are seeing the full value of the software, leading to a successful renewal.
This is a hands on, individual contributor role that is quota carrying.
Working across multiple teams to secure renewals and close upsell opportunities within assigned territories.
Forecasting and delivering against substantial retention targets.
Managing negotiations with both customers and partners and taking the lead in resolving service delivery and support account issues affecting the renewal.
This is a hybrid role with the expectation of attending our London office a minimum of twice a week. You will also have the opportunity for occasional travel nationally and internationally to visit clients.
What experience do I need :The successful candidate will likely have strong experience in account management, with a focus on renewals in a SaaS organisation. We will be interested to explore your track record and approach to renewals as part of the interview process. Darktrace works with the world\’s largest organisations, so you must be able to show experience of working with C‐Level executives at multinational organisations. It\’s likely that your skills will also include :
Excellent communication skills and an ambitious approach.
Experience working in a fast‐paced renewals role with strong closing experience.
The ability to work collaboratively with other sales teams to achieve your goals.
Confidence when speaking with C‐level executives within the customers\’ organisation.
Experience of pricing and contract negotiation.
Benefits we offer :
23 days paid holiday, increasing to 25 days after two years\’ service plus UK bank holidays.
Additional birthday day off.
Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contributions.
Optional BUPA private medical insurance for you and your immediate family.
Life assurance with a benefit of 4x your annual basic salary.
Employee Assistance Programme offering both on‐line and telephone support and resources to you and your family.
Cycle to work scheme.
Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme.
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Renewals Manager employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Familiarise yourself with Darktrace's products and services. Understanding their AI-powered solutions and how they address specific cyber security challenges will help you articulate your value during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of Darktrace on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience with C-Level executives in detail. Highlight specific examples where you've successfully managed renewals or negotiations, as this will demonstrate your capability to handle the responsibilities of the Renewals Manager role.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of how you've worked with sales and customer success teams in the past. This will illustrate your ability to work cross-functionally, which is crucial for achieving retention targets at Darktrace.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Renewals Manager at Darktrace. Highlight your relevant experience in account management and renewals within a SaaS environment.
Tailor Your CV: Customise your CV to reflect your experience with C-Level executives and your success in achieving retention targets. Use specific metrics to demonstrate your achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ambitious approach. Discuss how your background aligns with Darktrace's mission and how you can contribute to their customer retention goals.
Prepare for Interviews: If selected for an interview, prepare to discuss your track record in renewals and your approach to negotiations. Be ready to provide examples of how you've successfully collaborated with sales teams to achieve goals.
How to prepare for a job interview at Darktrace
✨Showcase Your Renewals Experience
Be prepared to discuss your previous experience in account management, particularly focusing on renewals within a SaaS environment. Highlight specific examples where you successfully retained customers and exceeded targets.
✨Demonstrate Communication Skills
Since the role involves working with C-Level executives, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated value to clients in past roles.
✨Understand Darktrace's Technology
Familiarise yourself with Darktrace's AI-powered solutions and their impact on cyber security. Being knowledgeable about the company's offerings will help you engage in meaningful discussions during the interview.
✨Prepare for Negotiation Scenarios
Anticipate questions related to pricing and contract negotiations. Think of examples where you successfully navigated complex negotiations and how you resolved any challenges that arose.
