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- Tasks: Drive customer retention and upsell opportunities in a dynamic cyber security environment.
- Company: Join Darktrace, a leader in AI-powered cyber security solutions.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a supportive work culture.
- Why this job: Make a real impact by helping clients secure their digital assets with cutting-edge technology.
- Qualifications: Experience in account management and renewals within a SaaS organisation is essential.
- Other info: Hybrid role with opportunities for travel and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
What will I be doing: At Darktrace, as a Renewals Manager, you will be responsible for exceeding our customer retention targets across our accounts within EMEA. You will partner with the regional sales and customer success teams to ensure that our customers are seeing the full value of the software, leading to a successful renewal. This is a hands-on, individual contributor role that is quota carrying. Working across multiple teams to secure renewals and close upsell opportunities within assigned territories. Forecasting and delivering against substantial retention targets. Managing negotiations with both customers and partners and taking the lead in resolving service delivery and support account issues affecting the renewal. This is a hybrid role with the expectation of attending our London office a minimum of twice a week. You will also have the opportunity for occasional travel nationally and internationally to visit clients.
What experience do I need: The successful candidate will likely have strong experience in account management, with a focus on renewals in a SaaS organisation. We will be interested to explore your track record and approach to renewals as part of the interview process. Darktrace works with the world’s largest organisations, so you must be able to show experience of working with C-Level executives at multinational organisations. It’s likely that your skills will also include:
- Excellent communication skills and an ambitious approach.
- Experience working in a fast-paced renewals role with strong closing experience.
- The ability to work collaboratively with other sales teams to achieve your goals.
- Confidence when speaking with C-level executives within the customers' organisation.
- Experience of pricing and contract negotiation.
Benefits we offer:
- 23 days paid holiday, increasing to 25 days after two years’ service plus UK bank holidays.
- Additional birthday day off.
- Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contributions.
- Optional BUPA private medical insurance for you and your immediate family.
- Life assurance with a benefit of 4x your annual basic salary.
- Employee Assistance Programme offering both online and telephone support and resources to you and your family.
- Cycle to work scheme.
- Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme.
Renewals Manager employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Darktrace on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Darktrace's latest innovations and how they impact customer retention. Show us that you’re not just another candidate but someone who genuinely understands our mission and values.
✨Tip Number 3
Practice your negotiation skills! Since you'll be managing negotiations with customers and partners, role-playing scenarios can help you feel more confident and ready to tackle those tricky conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Darktrace team.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewals Manager role. Highlight your experience in account management and renewals, especially in a SaaS environment. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cyber security and how your background makes you a perfect fit for Darktrace. We love seeing enthusiasm and a personal touch.
Showcase Your Achievements: When detailing your experience, focus on specific achievements related to customer retention and upselling. Numbers speak volumes, so if you’ve exceeded targets or improved retention rates, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Darktrace team!
How to prepare for a job interview at Darktrace
✨Know Your Numbers
As a Renewals Manager, you'll need to demonstrate your ability to meet retention targets. Before the interview, brush up on your past performance metrics and be ready to discuss specific examples of how you've exceeded quotas in previous roles.
✨Understand the Product Inside Out
Familiarise yourself with Darktrace's AI-powered solutions and how they benefit customers. Being able to articulate the value of the software will show your potential employer that you can effectively communicate with clients and help them see the full value of their investment.
✨Prepare for C-Level Conversations
Since you'll be working with C-Level executives, practice articulating your thoughts clearly and confidently. Prepare scenarios where you've successfully navigated high-stakes negotiations or resolved complex issues, as this will showcase your experience and communication skills.
✨Collaborate and Connect
Highlight your experience working collaboratively with sales and customer success teams. Be ready to share examples of how you've partnered with others to achieve common goals, as teamwork is crucial in securing renewals and upsell opportunities.
