At a Glance
- Tasks: Coordinate technical documentation and support a team of authors to enhance product awareness.
- Company: Join Darktrace, a global leader in AI cybersecurity with a vibrant culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Other info: Hybrid role with excellent career growth opportunities and innovative projects.
- Why this job: Make an impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive approach are essential.
The predicted salary is between 45000 - 55000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.
As a Product Content Manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed. Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately. This is a hybrid role, with compulsory attendance of 2 days a week in the Cambridge office.
What you'll be doing:
- Handling incoming product and technical questions from customer facing teams, and coordinating with stakeholders to produce accurate responses.
- Maintaining approved technical answers in a centralized database as product functionality evolves.
- Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
- Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
- Ad-hoc project work related to technical releases, innovative projects, and localization of content.
What we’re looking for:
- Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging.
- A proactive and self-motivated approach, with the ability to work both independently and collaboratively.
- Strong organisation, prioritisation, and attention to detail.
- Confidence managing and coordinating requests across multiple stakeholders and teams.
- Curiosity and confidence to engage with technical experts and ask the right questions.
- Ability to tailor communication for a range of audiences, from engineers to end-users.
Nice to have:
- Experience in project coordination or process management.
- Exposure to technical documentation, knowledge management, or SaaS/product environments.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Product Content Manager employer: Darktrace
Darktrace is an exceptional employer, offering a dynamic work environment in the heart of Cambridge, where innovation thrives. As a Product Content Manager, you will benefit from a supportive culture that prioritises employee growth and collaboration, alongside competitive perks such as private medical insurance, generous holiday allowances, and a cycle to work scheme. Join a team that values your contributions and fosters a proactive approach to cybersecurity, ensuring you are at the forefront of technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Product Content Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Darktrace on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Product Content Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of AI and cybersecurity. Familiarise yourself with Darktrace's products and think about how you can contribute to their mission of keeping organisations secure.
✨Tip Number 3
Showcase your communication skills during the interview. Be ready to explain complex topics in simple terms, just like you would in the role. Practice explaining technical concepts to friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Darktrace team.
We think you need these skills to ace Product Content Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Content Manager role. Highlight your experience with technical documentation and communication skills, as these are key for us at Darktrace.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work where you translated complex topics into clear messaging or coordinated projects. This will help us see how you fit into our team.
Be Clear and Concise:When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon unless necessary. We want to see that you can communicate effectively, just like you would in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Darktrace
✨Know Your Stuff
Make sure you understand Darktrace's products and the role of a Product Content Manager. Familiarise yourself with their AI cybersecurity platform and be ready to discuss how you can contribute to technical documentation and communication.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've translated complex topics into clear messaging in the past. Think about specific instances where your communication made a difference.
✨Be Proactive and Engaging
Demonstrate your proactive approach by discussing how you've taken initiative in previous roles. Be curious during the interview—ask insightful questions about the team, projects, and how they collaborate with technical experts.
✨Organise Your Thoughts
With the need for strong organisation and prioritisation skills, consider preparing a brief overview of how you manage multiple tasks or projects. Share any tools or methods you use to stay organised and ensure clarity in your work.
